- To perform all actions with respect to the specific workplace instructions.
- To capture and follow up of tasks in the tool Service Now and/or via a general (shared) mailbox.
- To realize various checks/controls on signatures, evidence, dates for release of funds in lending contracts following specific rules.
- To navigate in several ING tools to look for the needed information or encode results of needed checks.
- To execute and/or monitor sample controls ex-post following the specific rules.
- To give validation for release of funds after having made all necessary checks.
- To perform in life management tasks according to the specific rules (i.e., rate review, update data by encoding in the back-end system, etc.).
- To contact BE Business clients and or ING colleagues/stakeholders via specific structured email-templates to give them information or request for information in English or Dutch.
- To perform analysis of received documents according to workplace instructions and update the back-end systems accordingly.
- To ensure compliance with the rules and procedures that are prescribed by Risk and Compliance.
- To react appropriately and escalate to the lead and/or to SPOC ING BE when checks are not OK, when in doubt or when there are issues.
- Provide CLT assistance in checking the quality of the translation of documents or correspondence from Dutch to English and vice versa.
- Act as the subject matter expert handling end to end processes and deal with the most complex and valuable issues requiring communication or handling in Dutch.
- To be in close contact with the Belgium Central ILM team to manage the inflow, priorities, happy and unhappy flow, including workflow balancing. To work together with the Belgium ILM Central team to optimize processes, look for improvements with the goal to become more efficient and reduce unhappy flow.
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Call Center Specialist
3 araw ang nakalipas
Meta Careers Makati, Pilipinas Buong orasJOB RESPONSIBILITIES:- Respond to incoming calls promptly and professionally.- Make outbound calls to follow up on inquiries and resolve issues.- Identify and resolve customer concerns, escalating when necessary.- Maintain accurate records of customer interactions.- Stay informed ...
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Call Center Operations Specialist
3 araw ang nakalipas
ETeam PH Taguig, Pilipinas ContractRole Overview:Inbound general care. Follow standard operating procedures, serves as starting point for customer interaction.General Tasks:Care – Billing, payment, password, shipping, accessory orders, and permit questions. TS – Troubleshooting customers > 30 days new. We do not h ...
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Contact Center Specialist
2 linggo ang nakalipas
ING Makati, Pilipinas Buong orasGeneral Accountability: This role is primarily accountable in managing and resolving employee & external requests and queries related to Human Resources via variety of channels (chat, email, and outbound call) within the defined service standards. This role will primarily support ...
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Call Center Operations Specialist A3
4 araw ang nakalipas
Eteam Workforce Private Corporation Taguig, Pilipinas ContractRole: Call Center Operations Specialist A3Contract Duration: 3 months (subject for extension)Work Arrangement: OnsiteLocation: McKinley West, TaguigSalary Offer: Php26,000 basic pay + Php2,000 non taxable allowanceQualifications:- College level- At least 1 year CSR experience wit ...
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Call Center Specialist
4 araw ang nakalipas
Metacom BPO Parañaque, Pilipinas Buong orasJOB RESPONSIBILITIES:Respond to incoming calls promptly and professionally.Make outbound calls to follow up on inquiries and resolve issues.Identify and resolve customer concerns, escalating when necessary.Maintain accurate records of customer interactions.Stay informed about pro ...
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Business Support Specialist HR Service Center
1 linggo ang nakalipas
Willis Towers Watson Taguig, Pilipinas Buong orasThe Role · Client Focus · Perform day-to-day HR Services operations pertaining to Tier 2 Regional HR Services and Tier 1 country specific processes · Ensure adherence to identified service level standards and metrics · Administer ServiceCentral resolutions based on assigned acces ...
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No EXP Call Center Specialist
1 araw ang nakalipas
Meta Careers Mandaluyong, Pilipinas Buong orasQualifications:- High School Graduate with at least 6 Months of Customer Service Experience- At least 18 yrs old and above- Good communication Skills- Amenable to work onsiteAPPLY NOW ...
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Spanish Call Center Specialist
5 araw ang nakalipas
LeadAdvisors Quezon City, Pilipinas Buong orasWe are seeking a highly motivated and results-driven individual who is fluent in Spanish to join our team. The ideal candidate will have a strong background in customer service, negotiation, and debt settlement. · Join Our Dynamic BPO Team in the Philippines · Are you passionate ...
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Call Center Agent- Hotel Reservation Specialist
5 araw ang nakalipas
Orbit Teleservices Philippines, Antipolo, Pilipinas Buong orasWANT TO GET HIRED ASAP GRAB OUR JOBS TODAY AND BE PRIORITIZED DURING THE PROCESS. LEARN MORE ABOUT OUR JOB VACANCIES BELOW. · We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our ...
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IT Security Specialist
5 araw ang nakalipas
3M Service Center APAC Inc. Taguig, Pilipinas Buong orasThe person filling the Cybersecurity Operations Center Specialist role will join 3M's Information Security, Risk and Compliance organization as part of a team focused on the ongoing development and operations of 3M's global Cybersecurity Operations Center. You will help support d ...
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IT Security Specialist
5 araw ang nakalipas
3M Philippines, Taguig, Pilipinas Buong oras3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. · Jo ...
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IT Security Specialist
5 araw ang nakalipas
3M Taguig, Philippines, Pilipinas Buong oras3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. · Jo ...
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Collections Specialist I
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist's work is creative, exciting, and different every day. · As a Collections Specialist, you will take a mix of in ...
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HR Senior Employee Engagement Specialist
5 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasService, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...
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Home Lending Customer Service Account Specialist II
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Join our dynamic Home Lending Customer Service Team as an Account Specialist II, where you will answer inbound calls and assist customers with their mortgage inquiries such as balance inquiry, processing a payment, document request, account maintenance , etc. ...
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Medical Content Specialist
5 araw ang nakalipas
Microsourcing Philippines Inc Taguig, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Medical Content Specialist, be 100% YOU with MicroSourcing · A Medical Content Specialist is expected to: · Research and ide ...
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HR Employee Engagement Lead
5 araw ang nakalipas
iOPEX Technologies Philippines Inc. Philippines, Taguig, Pilipinas Buong orasService, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...
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HR - Employee Relations Specialist | with Signing bonus
5 araw ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasService, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · Get hired on any of the roles below and be eligible for a 10k signing bonus · Employee Engagement Specialist · Senior Employee Engagement Specialist · Employee Engagement Lead · Senior E ...
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Merchant Services Process Trainer
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. AProcess & Integration Stabilization - Training Subject Matter Expert is responsible for supporting the training and development of our call center specialists ...
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Senior Employee Relations Specialist
1 linggo ang nakalipas
iOPEX Technologies Philippines Inc. Taguig, Philippines, Pilipinas Buong orasService, Integrity, Reliability. Work where these words matter. Join iOPEX Technologies now · We are hiring for awesome professionals for our Employee Relations Team · Senior Employee Relations Specialist · Employee Relations Specialist · HRBP - Employee and Labor Relations · The ...
Contact Center Specialist - Taguig, Philippines, Pilipinas - ING Hubs Philippines
Paglalarawan
Provides end-to-end support to customers, which may include use of standard scripts and specific guidelines and procedures, to handle queries or close sales. Seeks help and/or escalates issues/queries when it is appropriate to do so to help resolve customer issues expeditiously.
