Email & Chat Sales Support Specialist - Cebu
23 oras ang nakalipas
Paglalarawan ng trabaho
Now Hiring:
Email & Chat Sales Support Specialist
Remote | Full-Time | E-Commerce Accounts
TalentPop App is expanding our remote team We support fast-growing online brands by delivering thoughtful, high-quality customer experiences — and we're looking for a skilled Email & Chat Customer Experience Specialist to join us.
If you're a strong writer, detail-oriented, and love solving customer concerns through email and live chat, we'd love to meet you.
APPLICATION INSTRUCTIONS – READ CAREFULLYTo Be Considered, Please Follow These Steps Exactly
Select "Brand Concierge" as your chosen role during the application process.
When prompted for the application code, enter: ECS-ECOM
Applications without the correct role selection and code will not be reviewed.
What You'll Be Doing
Responding to customer inquiries via email and live chat in a timely, professional manner
Assisting customers with order updates, tracking, returns, exchanges, and product questions
Providing product recommendations and promoting relevant offers when appropriate
Documenting customer interactions accurately in CRM systems
Maintaining each brand's voice and tone in written communication
Escalating complex issues to the appropriate teams when necessary
Contributing ideas to improve response templates and workflows
What We're Looking For
At least 1 year of remote experience in email/chat support, customer service, or e-commerce assistance
Excellent written English with strong grammar and clarity
Experience using tools like Shopify, Zendesk, Gorgias, Freshdesk, or similar platforms
Strong time management and ability to handle multiple conversations at once
Self-motivated and comfortable working independently
System Requirements
Personal computer or laptop (minimum i5 processor or equivalent)
Reliable internet connection (minimum 15 Mbps download and upload speed)
Quiet home workspace suitable for focused, uninterrupted work
What You'll Get
Competitive base pay with performance incentives
Paid time off
Health stipend or HMO support (depending on location)
Growth and promotion opportunities within the company
Fully remote work environment with ongoing team support
If you're passionate about delivering exceptional written support and want to grow with a dynamic remote team, apply today and take the next step in your career with TalentPop
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