- You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications.
- You will perform daily development, support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate development efforts within the admin team.
- You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
- You will develop training plans for end-users and customizing the platform to meet evolving organizational needs.
- You will develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
- You will also monitor the health, usage, and compliance of ServiceNow and developing system integrations and process automation.
- You must create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
- You must create and configure notifications, UI pages, UI macros, script includes, formatters.
- You will guide the development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
- Lastly, they will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.
- Minimum 3 years of hands-on experience with ServiceNow, especially Customer Service Management, Flow Designer, and Integration Hub
- Experience in translating process designs (BPMN) into workflow solutions in ServiceNow.
- Configure and extend (coding) ServiceNow capabilities.
- Design of current ServiceNow solution.
- Experience with ServiceNow Robotic Process Automation, Document Intelligence, and App Engine is a big plus.
- Domain knowledge of or experience working on accounting processes ServiceNow.
- System Administrator Certification.
- Knowledge of technical architecture activities.
- Very good written and spoken English, ability to work and communicate in this language with customer support and other remote contacts (providers and editors), through video conferencing.
- React to the changes in Proof of Concept contexts, flexible and comfortable to work in an agile context.
- Curious and familiar with new technologies, concepts, or IT products.
- Independent and able to propose several solutions according to the functional demands to which any developer must respond.
- Rigorous, organized, and structured.
- Integration and teamwork skills.
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Servicenow Developer
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ServiceNow Developer - Philippines, Pilipinas - Merkle
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Paglalarawan
Company DescriptionMerkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer portfolios. Its expertise in data, technology, and analytics enables it to gain insights into consumer behavior, driving hyper-personalized marketing strategies. Merkle's consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions capabilities combine to drive improved marketing results and a competitive edge. With over 14,000 employees, Merkle is headquartered in Columbia, Maryland, with more than 50 additional offices worldwide. Its innovative solutions enable brands to build meaningful customer relationships and enhanced customer experience.
Job Description
Under the management of the ERP Platform Owner, concerning the Release manager and IS project managers, build the necessary tasks to support the ongoing project.
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