Customer Support - Philippines - Uclips LLC

    Uclips LLC
    Uclips LLC Philippines

    3 araw ang nakalipas

    ₱360,000 - ₱720,000 (PHP) bawat taon *
    Paglalarawan

    Uclips is a growing fitness equipment brand serving customers internationally. We are seeking a highly organized and detail-oriented professional to join our team as a Customer Support & Content Operations Manager.

    This is a full-time remote position focused primarily on customer support operations, followed by content organization and daily social media execution.

    Role Overview

    The primary responsibility of this role is to ensure a fast, professional, and consistent customer experience across all support channels. Secondary responsibilities include organizing user-generated content (UGC) and supporting structured social media posting.

    This position reports directly to leadership and requires strong ownership and independent decision-making.

    Key Responsibilities1. Customer Support (Primary Responsibility)
    • Manage customer inquiries via Gmail, Instagram, Facebook, and Shopify Inbox
    • Respond using templates while personalizing communication appropriately
    • Handle refunds, returns, and replacements in accordance with company policy
    • Process partial refunds when applicable
    • Escalate chargebacks, fraud concerns, and exception cases to leadership
    • Coordinate with warehouse partners when necessary
    • Track recurring product or operational issues
    • Document resolutions accurately and close conversations properly

    The ideal candidate is calm under pressure, exercises sound judgment, and communicates clearly and professionally.

    2. Content Organization & UGC Management
    • Monitor Instagram tagged content and customer reviews
    • Download and organize customer-generated videos and images
    • Edit longer videos into structured exercise-specific clips
    • Maintain clear and consistent folder structures within Google Drive
    • Ensure all files are labeled accurately for easy retrieval
    • Contact customers to obtain original media files when needed
    • Process approved store credit incentives when applicable

    Strong digital organization skills are essential for this role.

    3. Organic Social Media Execution
    • Post one short-form video per day across relevant platforms (Instagram, Facebook, TikTok, YouTube Shorts, Pinterest)
    • Follow a structured content framework
    • Create 10–15 second short-form videos using provided assets
    • Rotate content formats and track performance metrics
    • Continuously improve content based on engagement data

    This role does not require influencer-level production skills, but a solid understanding of short-form content structure is necessary.

    Tools Used
    • Gmail
    • Meta Business Suite
    • Meta Inbox
    • Shopify Admin and Shopify Inbox
    • Google Drive and Google Sheets
    • Slack
    • Basic video editing tools (InShot, Canva, CapCut)
    Qualifications

    Required:

    • Prior experience in customer support (e-commerce preferred)
    • Strong organizational skills
    • Ability to manage multiple communication channels
    • Basic short-form video editing experience
    • Ability to work independently in a remote environment

    Preferred:

    • Experience sourcing user-generated content
    • Experience managing Instagram or TikTok accounts
    • Familiarity with Shopify
    Employment Details
    • Full-time remote position
    • Candidates must have reliable internet and availability during agreed working hours
    • Compensation: Competitive and commensurate with experience (to be discussed during interview process)
    What We Value
    • Fast and accurate customer responses
    • Well-structured internal systems
    • Consistent daily execution
    • Accountability and ownership

    If you are interested in contributing to a growing international brand and working in a structured, operations-focused environment, we encourage you to apply.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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