- Develop and implement workforce management strategies to optimize resource utilization and ensure service level agreements (SLAs) are met.
- Lead a team responsible for forecasting, scheduling, real-time monitoring, and reporting across multiple client accounts.
- Analyze historical data, trends, and patterns to forecast staffing requirements and make proactive adjustments to meet client demands.
- Collaborate with internal stakeholders, including Operations, HR, and Client Services, to align workforce plans with business objectives and client expectations.
- Utilize advanced analytical techniques and data visualization tools, including Power BI, to generate actionable insights and drive continuous improvement initiatives.
- Monitor key performance indicators (KPIs) related to workforce productivity, efficiency, and cost-effectiveness, and implement corrective measures as necessary.
- Stay up to date with industry trends, best practices, and technological advancements in workforce management and data analytics, and recommend innovative solutions to enhance operational effectiveness.
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Senior Workforce Manager
4 araw ang nakalipas
OP360 (OfficePartners360) Philippines, Davao, Pilipinas Buong orasCompany Description · OP360, founded in 2006, is a global workforce solutions provider for medium-sized and large Fortune 500 companies. They provide 24/7/365 omnichannel experience services and solutions in various areas including call center customer service, technology support ...
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WFM RTA Supervisor
4 araw ang nakalipas
IBEX Global Solutions (Philippines) Inc. Philippines, Davao, Pilipinas Buong orasOverview · The successful candidate will oversee a team of analysts that are responsible for all facets of workforce planning and intraday management. This individual will determine and communicate work schedules and resources for various call queues across the organization whil ...
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Hindustan Unilever Philippines, Davao, Pilipinas Buong orasDistributive Trade Transformation Ice Cream Project Management Officer(Project-Based) · Main Job Purpose: · Ensure that the project is successfully landed within the given time frame and resources. · Create tools and training deck for the distributor field team. · Must be able to ...
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Master Supervisor I
4 araw ang nakalipas
Microchip Technology Inc. Philippines, Davao, Pilipinas Buong orasAt Microchip, we work every day to innovate and develop products that solve our customers' technology challenges. Our team of more than 20,000 people worldwide is dedicated to delivering on the promise of working together to improve lives. · Learn about our guiding values that ar ...
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Master Supervisor I
4 araw ang nakalipas
Microchip Technology Inc. Philippines, Davao, Pilipinas Buong orasAt Microchip, we work every day to innovate and develop products that solve our customers' technology challenges. Our team of more than 20,000 people worldwide is dedicated to delivering on the promise of working together to improve lives. · Learn about our guiding values that ar ...
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HR Business Partner Supervisor
2 linggo ang nakalipas
AboitizPower Davao City, PilipinasPosition Summary · Accountable for building meaningful relationships with Facility Heads in developing initiatives and programs for the site, as well as in the Day-to-Day Operational HR transactions, strengthening Employer-Employee Relations and implementation of Organizational C ...
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TQ for F4 BSE
5 araw ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · TQ for F4 BSEJob Description · The Manager I, Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and de ...
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Trainer II
1 linggo ang nakalipas
Concentrix Davao, Pilipinas Buong orasJob Title: · Trainer IIJob Description · The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best ...