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    Team Leaders - San Pablo, Pilipinas - FirstBPO

    FirstBPO
    FirstBPO San Pablo, Pilipinas

    1 araw ang nakalipas

    Default job background
    Permanent
    Paglalarawan

    • Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
    • Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
    • Constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
    • Assigning tasks, projects and client assignments based on each team member's skill set and workload capabilities.
    • Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.
    • Lead the team to meet and exceed client expectations regarding customer service
    • Provide backup support to the team and make sure department goals are met
    • Provide motivational support to team members to maintain high morale and productivity
    • Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
    • Conduct performance reviews, deliver coaching to the team so they perform at the highest levels
  • FirstBPO

    Team Leader

    2 oras ang nakalipas

    FirstBPO Philippines, San Pablo, Pilipinas Buong oras

    Create an inspiring team environment with an open communication culture · Set clear team goals · Delegate tasks and set deadlines · Oversee day-to-day operation · Monitor team performance and report on metrics · Motivate team members · Discover training needs and provide coaching ...

  • FirstBPO

    Team Leader

    4 araw ang nakalipas

    FirstBPO San Pablo City, Pilipinas Buong oras

    Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesOversee day-to-day operationMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coachingListen to team mem ...

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    2 oras ang nakalipas

    JTI (Japan Tobacco International) Philippines, Malvar, Pilipinas Buong oras

    We are JTI, Japan Tobacco International, and we are present in 130 countries.We have spent years innovating, creating new and better products for the consumers to choose from. This is our business. But not only.Our business is our people. Their talent. Their potential. We believe ...

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    6 oras ang nakalipas

    Human Utilization Management Solution Muntinlupa, Pilipinas Contract

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  • StackPH

    Team Leader

    1 araw ang nakalipas

    StackPH Batangas, Pilipinas Buong oras

    We're looking for Team Leader role - Work from home set up50,000 package salary plus HMOBatangasWork from homeHealth InsuranceLife InsurancePaid Training At least 1 year of Solid experience as Team Leader.At least HS Graduate.Interested? Just send your updated CV ...

  • StackPH

    Team Leader

    1 araw ang nakalipas

    StackPH Batangas, Pilipinas Buong oras

    We're looking for Team Leader role - Work from home set up50,000 package salary plus HMOBatangas Work from homeHealth InsuranceLife InsurancePaid Training At least 1 year of Solid experience as Team Leader.At least HS Graduate.Interested? Just send your updated CV ...

  • StackPH

    Team Leader

    1 araw ang nakalipas

    StackPH Batangas, Pilipinas

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    6 oras ang nakalipas

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    1 araw ang nakalipas

    BONAFIDE TRAINOLOGY PLACEMENT SERVICES Santo Tomas, Pilipinas

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    6 oras ang nakalipas

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  • BONAFIDE TRAINOLOGY PLACEMENT SERVICES

    Production Team Leader

    2 araw ang nakalipas

    BONAFIDE TRAINOLOGY PLACEMENT SERVICES Santo Tomas, Pilipinas Buong oras

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    6 oras ang nakalipas

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    6 oras ang nakalipas

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    - Graduate of any engineering courses · - With or without related working experience · - Can understand usage of Microsoft functions such as Excel, PowerPoint, Outlook, and Word. · - Preferably with knowledge in Macro and Visual Basic ...

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    PE RMT Team Leader

    6 oras ang nakalipas

    John Clements Recruitment Inc. Santo Tomas, Pilipinas

    a) Ensures that technical functions relating to machine transfer, validation, machine and process improvement are carried out properly. · b) Initiates cost reduction programs through process analysis and development and machine optimization. · c) Monitors machine parts and other ...

  • John Clements Recruitment Inc.

    PE RMT Team Leader

    6 oras ang nakalipas

    John Clements Recruitment Inc. Santo Tomas, Pilipinas Buong oras

    a) Ensures that technical functions relating to machine transfer, validation, machine and process improvement are carried out properly.b) Initiates cost reduction programs through process analysis and development and machine optimization.c) Monitors machine parts and other suppli ...

  • Gavin Ventures Inc.

    Live Streamer Team Leader

    1 araw ang nakalipas

    Gavin Ventures Inc. Muntinlupa, Pilipinas

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    2 oras ang nakalipas

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    Live Streamer Team Leader

    6 oras ang nakalipas

    Gavin Ventures Inc. Muntinlupa, Pilipinas Contract

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  • FirstBPO

    Quality Assurance Specialist

    2 araw ang nakalipas

    FirstBPO San Pablo City, Pilipinas

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    Assistant, Warehouse

    2 araw ang nakalipas

    Universal Robina Corporation San Pablo City, Pilipinas

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