Unified Communication and Collaboration Officer - Taguig - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Taguig

    15 oras ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    The Unified Communication and Collaboration Officer is responsible for managing the Communication and Collaboration platform of the Bank. This role ensures operational uptime on the operations for UCC platform and guides UCC Officers for better managing and process improvements through task automations via Office 365 and other UCC Apps.

    1. Responsible for managing the Unified Communication and Collaboration Platform of the Bank

    Platform Usage Management

    -Monitors Platform usage through license count.

    -Ensures cost associated to the UCC platform are optimized and and subscriptions are reviewed accordingly.

    Enterprise Email and Collaboration Support

    -Provides 2nd level support for Collaboration, Office 365 and Communication concerns

    -Conducts User Access Review as needed to ensure that user accounts are properly tagged.

    -Provides support for collaboration apps concerns/issues.

    -Provides recommendation for Microsoft and or UCC apps and integration

    Collaboration Application Support

    - Provides recommendation for Microsoft Collaboration apps and integration

    - Provides support for collaboration apps concerns/issues.

    Communication and Telephony Support

    - Maintain and support the Bank's telephony infrastructure

    - Provide on-site and remote platform support for the IVRS of Contact Center (Aspect)

    - Provides on-site and remote platform support for other telephony platforms (Verint)

    - Assist with the design of new solutions based on business owner's requirement

    Partner Relationship

    - Main contact of platform provider.

    - Maintains good relationship between the Bank, and Platform Provider.

    - Reviews documentations and contracts in ensuring that it is aligned with the policies of

    the Bank.

    2. Project Support/Lead

    -Work with various internal teams in support of communications elements such as operations in contact center and office 365 and or other collaboration tools requirement.

    -Provides technical assistance to special projects related to collaboration and communication under scope.

    -Coordination with other security implementing departments in user/client access and control.

    -Provides detailed timeline for deliverables under scope.

    -Perform planning and support of communication infrastructure.

    -Provides solutioning expertise on telephony and office 365 as subject matter expert.

    3. IT Communications Officer

    - Creates and provides guidance on Tech announcement releases to ensure brand and clear communication aligned.

    - Covers tech communications relating to Infrastructure, Operations, Collaboration and Security Team.

    - Create procedures related to communication and collaboration platform of the Bank.

    - Releases communications via email as approved by marketing and branding team.

    2-4 or more years relevant experience in the field of IT and Technology related roles with knowledge on Unified Communications, Enterprise Collaboration Applications and management covering L1, L2, L3 and vendor support.

    Experience in Unified Communications and Collaboration such as Telephony, Office 365 and other collaboration tools, cloud communications infrastructure, end-user assistance and enablement, bankwide technical communications and announcements, basics to advance cloud finance for app optimizations, critical systems, data center operations, project ,management, IT governance, management skills, analytical skills and communication skills.

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Taguig