- Handle and resolve both Tier 1 and Tier 2 level type of tasks and incidents.
- Be a point person for escalations and identify severity of issue.
- Works closely with Team Supervisor to ensure SLA targets are met. This includes actions required to maintain or improve service levels.
- Improve current support processes and be able to create new process documents.
- Initiate and escalate issues to proper support teams / departments to ensure resolution.
- Preferably with at least 2 years of experience in technical support role and/or BPO experience.
- Preferably with advance skills in technical troubleshooting.
- Excellent English communication and de-escalation skills
- Willingness to take ownership and show initiative to achieve results.
- Preferably knowledgeable in Point-of-sale (POS) machines/terminals.
- Has used or knowledgeable in ticketing software (e.g. Zendesk, JIRA helpdesk, SNOW, Salesforce).
- Strong client service skills and a passion for delivering service excellence.
- Analytical skills with an aptitude for problem solving and willingness to exceed for clients.
- O365 / Microsoft Office proficient (Outlook, MS Teams, Word, Excel).
- A good teammate, able to integrate and build rapport quickly.
- Can work independently with minimal supervisor required.
- Respect for process governance
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We are a fast-growing SaaS company that is changing the FinTech application development landscape. · This is a heavy customer-support centered role. · ...
Ortigas, Metro Manila1 linggo ang nakalipas
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This is an IT Support Associate position responsible for resolving day-to-day technical IT concerns reported through SMITH. · Resolves day to day technical IT concerns reported through SMITHSoftware installation and maintenanceBenefits/h22<ul style= ...
Metro Manila3 linggo ang nakalipas
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The IT Support Associate role supports day-to-day operations, maintenance, and troubleshooting of IT systems ensuring servers networks and user devices run efficiently securely providing timely technical support to internal employees assisting in system improvements documentation ...
Metro Manila1 buwan ang nakalipas
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What you will do: · The Customer Support Associate serves as the first point of contact for customers, providing timely, accurate support via phone, chat, email or other channels. The role is responsible for resolving inquiries/pro-active outreach related to digital payments, car ...
Mandaluyong ₱240,000 - ₱480,000 (PHP) bawat taon20 oras ang nakalipas
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We are a fast-growing SaaS company that is changing the FinTech application development landscape. We are looking for an IT Support Associate who has experience providing remote support for US-based users. · Manage all IT incidents and service requests to completion, · Triage inc ...
Pasig Buong oras1 linggo ang nakalipas
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Join our client an innovative IT solutions provider for schools offering ERP and SIS platforms that transform education management. · ...
Mandaluyong, Metro Manila2 linggo ang nakalipas
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The Customer Support Associate serves as the first point of contact for customers, providing timely, accurate support via phone, chat, email or other channels. · ...
Mandaluyong, National Capital Region3 linggo ang nakalipas
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As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. · ...
Mandaluyong, Metro Manila1 buwan ang nakalipas
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This Technical Support Associate role involves handling and resolving Tier 1 and Tier 2 level tasks and incidents. · Improving current support processes · Closely working with Team Supervisor to ensure SLA targets are met · ...
Mandaluyong, Metro Manila1 buwan ang nakalipas
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Gokongwei Brothers Foundation, Inc. (GBF) has silently been making an impact on the education sector for over 30 years now. Born from the vision of Mr. John Gokongwei to build our country's industrial competitiveness through an educated workforce, GBF has been implementing progr ...
Mandaluyong, Metro Manila ₱220,000 - ₱420,000 (PHP) bawat taon11 oras ang nakalipas
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As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. · ...
Mandaluyong, National Capital Region1 buwan ang nakalipas
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The Customer Support Associate serves as the first point of contact for customers providing timely accurate support via phone chat email or other channels. · Resolve inquiries/pro-active outreach related to digital payments cards e-wallets account issues and transactions while en ...
Mandaluyong3 linggo ang nakalipas
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Here at Studio West, we give you what you need: · Work-life balance · Working at Studio West will allow you to pursue your personal interests, self-care, and spend more time with your love ones. · Monday to Friday work schedule · Paid time-off benefits · Hybrid work set-up: combi ...
Mandaluyong, Metro Manila4 araw ang nakalipas
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Handle and resolve both Tier 1 and Tier 2 level type of tasks and incidents · ...
Mandaluyong2 linggo ang nakalipas
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What Awaits You at Zalamea · Zalamea is a leading Actuarial Services, Retirement Consulting, and HR Technology company in the Philippines. · Learn more at Provide daily support for basic computer, software, and internet issues · Maintain accurate IT inventory, equipment, and user ...
Makati1 buwan ang nakalipas
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As a Business Support Associate, you will be assigned to one of our brands. · We, from Hey Boo, are seeking for a qualified team member to ensure the smooth operation of our milk tea brand - Hey Boo is located in Camarin, North Caloocan City. · Please Note: Salary and other Job D ...
North Caloocan, Metro Manila4 araw ang nakalipas
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We are looking for a high-performing detail-oriented and growth-minded Senior Production Support Associate (Sr. PSA) to join our Manila team. · Process and manage complex high-value sales orders ensuring accuracy and alignment with client expectations. · Generate purchase orders ...
Ortigas, Metro Manila1 buwan ang nakalipas
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Description · About the role: We are currently looking for a motivated Communication Center Representatives to join our team. As a Communication Center Representative, you will be responsible for supporting various HR facets and ensuring a seamless operation within the department ...
Mandaluyong City, Manila, Philippines8 oras ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Billing Support Associate
Para lamang sa mga rehistradong miyembro
We're seeking a highly motivated and experienced Billing Support Associate to join our growing Billing Support team. · In this role, you'll work alongside existing Philippines-based associates to handle billing,payments,subscriptions,and usage-based pricing questions with accurac ...
Metro Manila2 linggo ang nakalipas
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· This position reports to the People Support Coach and is based in Paranaque, · Philippines The People Support Associate will work to resolve global employee inquiries, concerns and issues regarding · People Services through phone, email, web-form, and chat. This person works ...
Bonifacio Global, Metro Manila2 linggo ang nakalipas
Technical Support Associate - Mandaluyong - Euronet Merchant Services APAC (f.k.a Pure Commerce)

20 oras ang nakalipas
Paglalarawan
Job Specification
Job Requirements
*** Office Location: The Podium West Tower, 12 ADB Avenue, Ortigas Center, Mandaluyong City
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IT Support Associate
Para lamang sa mga rehistradong miyembro Ortigas, Metro Manila
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IT Support Associate
Para lamang sa mga rehistradong miyembro Metro Manila
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IT Support Associate
Para lamang sa mga rehistradong miyembro Metro Manila
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Customer Support Associate
Maya- Mandaluyong
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IT Support Associate
Buong oras Para lamang sa mga rehistradong miyembro Pasig
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Implementation and Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
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Customer Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, National Capital Region
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Contract Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
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Technical Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
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Operations Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
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Contract Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, National Capital Region
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Customer Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong
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Sales Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong, Metro Manila
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Technical Support Associate
Para lamang sa mga rehistradong miyembro Mandaluyong
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IT Support Associate
Para lamang sa mga rehistradong miyembro Makati
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Business Support Associate
Para lamang sa mga rehistradong miyembro North Caloocan, Metro Manila
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Production Support Associate
Para lamang sa mga rehistradong miyembro Ortigas, Metro Manila
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Associate, People Support
Para lamang sa mga rehistradong miyembro Mandaluyong City, Manila, Philippines
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Billing Support Associate
Para lamang sa mga rehistradong miyembro Metro Manila
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People Support Associate
Para lamang sa mga rehistradong miyembro Bonifacio Global, Metro Manila