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    Front Office Associate - Philippines, Quezon City, Pilipinas - Marivent Hotels and Resorts Inc.

    Marivent Hotels and Resorts Inc.
    Marivent Hotels and Resorts Inc. Philippines, Quezon City, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Duties And Responsibilities

    • Welcome customers and guests in a warm and friendly manner.
    • Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.
    • Knows all essential aspects of our business operations.
    • Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.
    • Balances cash drawer by counting cash at beginning and end of work shift.
    • Monitors lobby and work area determine customer flow.
    • Responds to customer inquiries and requests in a timely, friendly, and efficient manner.
    • Acts as the site liaison for the services and sales center.
    • Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.
    • Copying, scanning, and filing documents.
    • Monitoring office supplies and ordering replacements.
    • Keeping the reception area tidy and observing professional etiquette.
    • Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.
    • Handling room bookings, cancellations, and modifications while maintaining accurate records.
    • Greeting guests, verifying reservations, processing payments, and issuing room keys.
    • Maintain a constructive attitude and add toward a quality work environment.
    • Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.
    • Should be well groomed in clerical occupations with good understanding of office management practices.
    • Make necessary report regarding client's feedback, suggestions and complaints.
    • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

    Qualifications, Skills And Experience

    • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.
    • Excellent communication, customer service, and leadership skills
    • Strong organizational and time-management skills
    • Solid interpersonal skills
    • Must be willing to work on shifting schedule.
    • Competency with Microsoft Office.
    • Ability to adapt to changing situations in a calm and professional manner
    • Strong written and verbal communication skills.
    • Previous hospitality experience would be advantageous.
    • Must have flexible hours.
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