- Answer incoming calls from utilities, clients and vendors.
- Contact vendors and/or clients to:
- Retrieve bills late arriving, missing bills not received & accounts without bills
- Verify final billing and obtain all necessary information
- Update or correct mailing addresses
- Provide letters of authorization (LOA)
- Request late fees to be waived, via phone call
- Multiple estimated bills
- Searching each account for any payment inconsistencies or errors including, but not limited to:
- Gap edits
- Prior balance edits
- Perform critical thinking skills to investigate payment discrepancies such as:
- Stale checks
- Returned checks
- Void & reissue of payment
- Advance critical payments
- Some manual data entry for bills as needed.
- Update or correct units of measure as needed
- Perform inactivation of accounts and/or sites
- Delete duplicate bill copies
- Research accounts with zero cost or consumption
- Sending and confirming receipt of Bankruptcy documentation
- Ensure data accuracy
- Ensure that follow-up, email, and correspondence are completed in a timely manner.
- Follow standard operating procedures within these tasks
- Perform other duties as assigned.
- Requires a high school diploma or its equivalent.
- Basic understanding of general ledger coding and account set up preferred
- Requires two years of clerical and/or customer related work experience
- Other combinations of experience/education may be considered
- Must have solid strong computer skills, to include familiarity with Word, Excel, Outlook and Internet and several customized ENGIE Impact systems (including but not limited to Avi, Workflow)
- Must have excellent phone skills and customer service
- Must be able to organize, prioritize, and use time management tools
- Ability to demonstrate basic mathematical aptitude
- Demonstrated excellent oral and written communication skills
- Must be a team player who is detail oriented, dependable and adaptable
- Must be flexible with schedule and available for overtime work as needed
- Ability to be proactive in order to provide superior service to clients
- Basic understanding of ENGIE Impact services and offerings
- Basic understanding of client accrual files and reporting
- Must be able to adapt to change easily
-
PH - Learning Operations Specialist
4 araw ang nakalipas
Aprio Philippines, Central Luzon, Pilipinas Buong orasWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 22 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding ...
-
Integrated Maintenance Specialist
4 araw ang nakalipas
DITO Telecommunity Corporation Philippines, Central Luzon, Pilipinas Buong orasOverview: · As the Data Center Maintenance Specialist for North Central Luzon, you will be responsible for the efficient management and maintenance of our North Central Luzon regional data centers and associated facilities, including transport network devices. Your duties will en ...
-
Pre-Bill Specialist
1 linggo ang nakalipas
Ventra Health Central Luzon, Pilipinas Buong orasVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Vent ...
-
Payment Posting Specialist
4 araw ang nakalipas
Ventra Health Philippines, Central Luzon, Pilipinas Buong orasVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Vent ...
-
HR Specialist
1 linggo ang nakalipas
Pilmico Central Luzon, PilipinasCompany Description · Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of the value chain. True to ...
-
Senior Microsoft Cloud Specialist
4 araw ang nakalipas
Technology Elite Inc Central Luzon, Pilipinas Buong orasAs a Senior Microsoft Cloud Engineer, you will play a crucial role in delivering cutting-edge cloud solutions to our clients. You will be responsible for designing, deploying, and managing Microsoft cloud environments, including Azure and Office 365. Your expertise in Microsoft t ...
-
Provider Enrollment Specialist
4 araw ang nakalipas
Ventra Health Philippines, Central Luzon, Pilipinas Buong orasVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Vent ...
-
QA Specialist
4 araw ang nakalipas
Pilmico Philippines, Central Luzon, Pilipinas Buong orasCompany Description · Company Description · Pilmico Foods Corporation is the integrated agribusiness and food company of Aboitiz Equity Ventures Inc. (AEV). Composed of four divisions: Flour, Feeds & Animal Health, Farms, and Trading, we are well positioned at the beginning of th ...
-
Collections Turnover QA Specialist
4 araw ang nakalipas
Ventra Health Philippines, Central Luzon, Pilipinas Buong orasVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Vent ...
-
IT Helpdesk
1 linggo ang nakalipas
MCI Central Luzon, PilipinasPampanga, PH · Full-Time · Job Title IT Helpdesk · Job Type Full - Time · Location On-site | San Fernando, Pampanga · MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a com ...
Operations Specialist - Central Luzon, Pilipinas - Carbon & Data Management
1 linggo ang nakalipas
Paglalarawan
SUMMARY:This position is responsible to review accounts for accuracy and resolve bill payment edits of various levels of complexity. Using multiple systems, the role
resolves pre-identified errors in bills and sends consolidated bills for payment. This role also contacts vendors to manage critical tasks and requires some direct client communication.
LOCATION:
Mabalacat, Pampanga
Work Set-Up:
On-site, Nightshift
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
Education/Certification/Knowledge
Team environment, desk sharing probable with co-worker on alternate shift.
Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees.
This position requires someone who is capable of effectively working in a highly fluid and rapidly changing environment.
Required Physical Abilities
Ability to bend, stoop, reach, stand, move from one area of the building to another on a regular basis, sit and use a computer for a long period of time
Manual and physical dexterity needed to operate a computer keyboard and handle paper documents
Sufficient near vision acuity to read information appearing on computer display screen, in handwritten forms, and printed on paper
Adequate hearing and verbal abilities to communicate effectively in person and by telephone
Ability to lift and carry a stack of forms and documents weighing up to 15 pounds
