- Accomplishes daily administrative work and documentation as needed in store operations.
- Ensures timely submission of billings and other payables.
- Monitors timely submission of required accounting reports including LS in store management system.
- Prepares Sales and Cost Analysis and Profit and Loss review and discusses it with respective Multi Unit Manager.
- Formulates annual plans based from present and previous store performance and prepares proposal to respective Multi Unit Manager.
- Makes sure that sales and operating income targets for assigned store are achieved.
- Monitors and maintains direct labor cost of assigned store within allowable limits.
- Monitors, controls and maintains food and beverage cost within allowable limits.
- Maintains operating expense within allocated budget.
- Checks delivery sales regularly and upholds standards.
- Monitors equipment daily and calibrates it as needed during store operations.
- Reports equipment malfunction and prepares job order requisition.
- Plans preventive maintenance of equipment.
- Supervises ordering, forecasting and inventories to ensure established minimum levels are maintained.
- Monitors spoilages and breakages.
- Accomplishes and ensures accuracy of product inventory count.
- Implements variance analysis and proper charging.
- Upholds and monitors compliance of cash handling procedures and cashiering guidelines.
- Ensures that products' processes and standards are being followed.
- Supervises kitchen operations to ensure that the food preparation, food storage, food safety and sanitation standards are adhered to.
- Supervises dining operations to ensure service standards are followed.
- Implements prescribed safety and security measures during opening shift operations and closing of the store.
- Recommends resolutions to operational concerns/issues at hand with approval from proper authorities.
- Endorses store concerns to next duty manager properly.
- Sends required reports and updates to respective next level superior and Multi Unit Manager.
- Conducts daily briefing before the shift to clarify expectations for the operations and resolve issues of previous shift.
- Plans, implements and monitors inventory systems (inventory, stock levels, ordering of all restaurant supplies)
- Supervises ordering, forecasting and inventories to ensure established minimum levels are maintained.
- Implements systems and policies in monitoring spoilages and breakages.
- Accomplishes and ensures accuracy of product inventory count.
- Implements variance analysis and proper charging.
- Communicates and implements promotional activities according to approved marketing plans.
- Attends to and documents customer complaints.
- Implements and upholds the brand's Service platform.
- Prepares analysis of collected relevant market data in retail trade area and aids Multi Unit Manager in formulation of Local Store Marketing programs.
- Promotes brand image through the quality of products and services offered in the store.
- Ensures that all products in the menu are available at any given time.
- Makes sure that new products are offered and promoted according to standards.
- Conducts pre-opening activities in accordance with opening schedule and requirements, for new stores.
- Supervises new store opening team to ensure efficient opening procedures and operations.
- Follows recruitment policies and procedures for restaurant team members' level.
- Plans and implements job delegations based on documented job description.
- Develops manpower plan and forecasts while maintaining approved labor cost.
- Prepares manpower requests in accordance to the approved manpower ratio, as needed.
- Coaches, mentors and evaluates incoming Management Trainees during On-the-Job Training.
- Arranges employee schedules based on manpower need.
- Sets subordinate's individual performance targets based on job description and SBU balanced score card upon employment and beginning of the prescribed cycle.
- Conducts regular performance evaluation of subordinates based on set targets within prescribed period (for regular and probationary employees)
- Subjects subordinates' with low performance rating to PIP and addresses subordinates' performance gaps by coaching and mentoring.
- Identifies development needs of subordinates and recommends him/her to attend behavioral and/or technical programs, as deemed necessary.
- Monitors subordinates' performance for possible rewards and recognition program
- Ensures implementation and compliance to Company's Code of Conduct and handles disciplinary actions.
- Computer skills; Knowledgeable in MS Office Applications
- Adept in computer operations and usage of simple office machines (i.e. printer, scanner)
- Personable with strong leadership capacity
- Excellent communication skills both in written and oral
- Agility, Flexibility and Adaptability
- With interest in Food Service
- Bachelor's Degree in Hotel and Restaurant Management/Administration, Food Technology, Nutrition or Business Management-related courses
- At least Three (3) years related Operations experience in the same capacity preferably in a casual or fine dining restaurant.
- Willing to work on a Shifting schedule
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Paglalarawan
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Financial Management