Service Desk Analyst - Mandaluyong
5 araw ang nakalipas
Job summary
The Service Desk Analyst will act as the first point of contact for customer end-users for all issues, inquiries, and requests.Responsibilities
- Provide first-level support and escalate to SMEs or Level 3 teams when necessary.
- Own and monitor tickets from creation until resolution.
- Perform initial triage and troubleshooting.
Paglalarawan ng trabaho
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