Service Desk Analyst - Pasig, Metro Manila

The Service Desk Analyst serves as the single point of contact of UBP's Technology Organization to anything and everything about Information Technology related inquiry, requests or concerns. · ...

The Service Desk Analyst position provides timely and accurate tier one technical support to clients generated from calls and emails, as well as ticket escalations and assignments from management. · ...

We are seeking a skilled Service Desk Analyst to deliver proactive and responsive support ensuring smooth issue resolution and appropriate escalation when necessary. · Act as the first point of contact for technical support via web portal email or phone · Perform remote troublesh ...

Job summary:This role involves providing first-level solutions for IT-related issues via phone, email or ticketing system. The successful candidate will be responsible for logging , tracking and managing incidents and service requests using a ticketing system. · ...

+Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. · +Maintains a high degree of customer service for all support queries and adheres to all service management pri ...

Support customers in China, the Philippines, Australia and surrounding countries with issues raised on our website. Provide reports to stakeholders and participate in daily stand-up meetings. · ...

+PIC provides our customers with access to PICTraq, an online portal utilized by porcine farms to track and manage the genetic development of their breeding herd. · Provide Tier 1 support for issues raised by web site users in China, the Philippines, Australia, and surrounding co ...

This isn't just another Service Desk role. · At Orro, we're building something different; a connected, · cloud-first, automation-driven environment that's secure, · reliable and built around great people. · ...

To administer monitor and maintain client's IT infrastructure as well as responding and troubleshooting to system generated incidents. · Provide level 1 support for both internal and external clients. · Track document issues resolutions reference by opening trouble tickets · ...

This is a job for IT Service Desk Analyst that involves providing first-level solutions for IT-related issues via phone, email or ticketing system and performing basic troubleshooting for hardware. It also requires supporting common software issues and documenting end-user issues ...

Service Desk Analysts are managing one or more service desk channels. Acting as a point of contact to support service users and clients reporting issues, requesting information access or other services. · ...

Radiology Applications L1 Support analyst will provide first-line operational support for radiology applications in a clinical environment by addressing incidents, performing initial troubleshooting. · Act as first point of contact from offshore for radiology application incident ...

The Service Desk Analyst serves as the single point of contact of UBP's Technology Organization to anything and everything about Information Technology related inquiry, · requests or concerns. Respond to IT inquiry or support requests approved and authorized communication channel ...

The L1 support is responsible for providing technical assistance and support to end-users experiencing hardware, software or network-related issues. · This entry level position involves troubleshooting diagnosing and resolving technical problems as well as escalating complex issu ...

The 1st Line Support Engineer is the first point of contact for our customers. The role is responsible for monitoring, logging, triaging and resolving customer support requests via Jira, and coordinating with onsite Smart Hands and internal teams to ensure timely resolution in li ...

Be a KaInfoscion and become an ambassador of our core values - CLIFE+S; Client Value, Leadership by Example Integrity Transparency Fairness Excellence Stewardship. · Assist customers via calls as the major support channel channels may also vary depending on the program business n ...

This role is critical in delivering timely and professional support to users ensuring incidents and service requests are logged prioritized escalated and resolved in accordance with ITIL-aligned service management practices. · ...

This is a contract hybrid role for a Service Desk Analyst located in Mandaluyong with the flexibility to work from home on occasion. · Provide technical support and troubleshooting addressing customer issues efficiently delivering high-quality customer service. · Prioritize and r ...

The Service Desk Analyst will act as the first point of contact for customer end-users for all issues, inquiries, and requests. · Provide first-level support and escalate to SMEs or Level 3 teams when necessary. · Own and monitor tickets from creation until resolution. · Perform ...

The position of Service Desk Analyst involves providing basic technical support and troubleshooting common problems. Tasks include resetting passwords, unlocking accounts, setting up new user profiles, and configuring Outlook and network settings. ...