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Korean Customer Service Representative - Philippines, Central Visayas, Pilipinas - Interactech Solutions Inc.
Paglalarawan
SALARY
Php 60, ,000.00 per Month
Benefits
8-hour daily shift, 2 days off per week
Paid training
28 Days Service Incentive Leave
Health Insurance up to 510,000 php
Company events
Quarterly Performance Bonus
Transportation provided
Overtime pay
Working Permits, Working Visa and bank account opening are company expenses (expats)
Free Accommodation and meal (expats)
Air-ticket Allowance (expats)
Job Summary
Provides helpful information, answering questions and responding to complaints. They are the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features.
Job Responsibilities And Duties
Handles customer inquiries through Live Chat, Email, Outbound Call and Telegram in a professional manner.
Assesses customer's issues and takes appropriate actions to ensure that customer's needs are satisfied.
Coordinates with other teams based in different locations that share similar objectives.
Be proactive and take initiative to explore and learn the products that we offer.
Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
Escalates system anomalies and general issues faced by customers to the relevant party in a timely manner.
Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as Telegram.
Complete logs, records, and daily shift handover reports.
Performs other functions and special projects as assigned by immediate Supervisor or Senior Agent.
An Ideal Candidate
Must be fluent in Korean, plus intermediate or basic English, spoken and written.
Ability to communicate in other languages is an advantage but not required.
Must have experience in customer service of at least 6 months. Experience in voice accounts/sales is not required but it's a huge plus.
Must possess a positive attitude and can take constructive criticism, be coachable and show willingness to learn.
Must be computer literate, can operate basic MS Office suite and has an acceptable typing speed.
Must be a capable multi-tasker without sacrificing efficiency and accuracy.
Must be flexible, willing to work in shifting schedules including graveyard shift.