Manager, Workforce Management - Pasay
2 araw ang nakalipas
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Mga katulad na trabaho
The The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role supports business decision-making through accurate data ...
3 linggo ang nakalipas
Generates month-wise forecast incorporating historical trends and other factors such as special events seasonality chum or growth weather etc Runs short term forecast and re-forecast/adjust future volume projections as needed Creates maintains and updates the Capacity plan ensure ...
1 linggo ang nakalipas
+ Workforce Manager (MOA Pasay) | Onsite + · + Responsibilities: Develop month-wise forecasts... · Create schedules... · ...
6 araw ang nakalipas
The Workforce Management Scheduler is responsible for creating maintaining and optimizing employee schedules to ensure proper staffing levels while meeting service level agreements SLAs. · ...
3 linggo ang nakalipas
Company Description · Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is t ...
1 araw ang nakalipas
· Company Description · Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission i ...
8 oras ang nakalipas
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world th ...
1 araw ang nakalipas
The Workforce Manager is responsible for strategic planning and oversight of workforce operations across multiple sites or clinics. · ...
3 linggo ang nakalipas
The Workforce Manager will analyze historical data and trends to forecast call volume and create efficient staffing schedules. · ...
1 linggo ang nakalipas
The Workforce Management Forecaster / Capacity Planner is responsible for delivering accurate forecasts and capacity plans that support operational performance. · ...
1 buwan ang nakalipas
· Location: Makati · Work setup: Hybrid · Work schedule: Dayshift · Requirements: · Must have Bachelors degree · Must have at least 3 years experience as a Workforce Supervisor · Strong exposure to WFM planning · ...
8 oras ang nakalipas
The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency service level achievement and cost-effective staffing across all business units. · ...
4 linggo ang nakalipas
This senior individual contributor role owns forecasting,scheduling,quality assurance,and performance analytics for multiple lines of business. · You'll be the subject matter expert on workforce tools like Verint and Amazon Connect Scheduler, · guiding decisions that improve effi ...
1 buwan ang nakalipas
The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency, service level achievement, and cost-effective staffing across all business units. · Key Responsibilities · Develop and maintain accurate forecasting models ba ...
23 oras ang nakalipas
Role: · Sustain common workforce management tasks (reporting, identifying trends, preparing presentations, training specific to WFM tools and capabilities, capacity planning). · Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat ...
10 oras ang nakalipas
· About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | Pasay · Work setup: MOA (Hybrid) · Qualifications: · 5 years BPO experience · 2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce space · Knowledgeable of erlang/ occ tools · ...
11 oras ang nakalipas
Lead a talented team responsible for end-to-end workforce management—forecasting, scheduling, rostering, and process improvement. · ...
1 buwan ang nakalipas
· Position: Workforce Manager (MOA Pasay) | Onsite · Work Setup: 100% Onsite · Work Location: MOA Pasay · Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) · Responsibilities: · Develop monthly, daily, and interval foreca ...
11 oras ang nakalipas
We are changing the way people think about customer care. We need your help. We're seeking a Workforce Manager to direct manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · As Workforce Manager You Will…Work closely with Operatio ...
1 buwan ang nakalipas
We're seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. · Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partnersI ...
1 buwan ang nakalipas