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    Medical Coding Team Leader - Philippines, Pilipinas - HCM Nexus Consulting Inc

    HCM Nexus Consulting Inc
    HCM Nexus Consulting Inc Philippines, Pilipinas

    1 linggo ang nakalipas

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    Buong oras Pangangasiwa ng Pangangasiwaan
    Paglalarawan

    About the job Medical Coding Team Leader

    JOB SUMMARY:

    Under the general supervision of the Team Supervisor and Coding Manager, Team Leader isresponsible for creating, organizing, developing, monitoring and documenting the daily activitiesof a group of medical coders, auditors, trainers or customer service agents which include but maynot be limited to the following tasks relative to team management, client support and teammembers personal and professional development.

    SCOPE AND COMPLEXITY:

    The work of this position is guided by defined policies, guidelines, and established practices andprecedents.

    This position is responsible to adhere to all national guidelines as set forth by the Labor Code ofthe Philippines and various company guidelines.

    ESSENTIAL FUNCTIONS:

    A. Team Management

    1. Coordinates day-to-day operational management which includes and not limited toassignment of work orders, completing of daily objectives and ensuring quality errors arecorrected in a timely manner.
    2. Allocate resources based on approval, so that reporting targets are met consistently.
    3. Acknowledging and responding to client queries and concerns with a correspondingsolution.
    4. Participating in teleconference calls with the client to improve working relationships andbuilding confidence.
    5. Excellent knowledge in MS Office and generating various types of reports.
    6. Measure, review and report quality progress to the team and provide needed guidance onquality issues observed through audits.
    7. Conduct performance reviews with staff periodically through the business year.
    8. Periodic updates shared with the team based on client directives and in a timely manner.
    9. Staff duties, annual leave, holiday schedule and other requirements managed to ensureadequate staff levels are maintained at all times,
    10. Respond to employee needs appropriately and with effective results.
    11. Perform all necessary reconciliation daily, weekly or monthly as expected.
    12. Ensure month end projects are being met and provide corresponding reports formanagement review.
    13. Other tasks/functions that may be assigned by the company as per business requirementthese may change from time to time to reflect the changing requirement of your positionand our business.

    B. STAFF PROFESSIONAL DEVELOPMENT.
    1. Review, analyze and enhance conduction of coaching sessions for rank and file teammembers by the POC periodically.
    2. Review and endorse researches and recommendations of innovative suggestions regardingincentive programs by POC to Team Supervisor and Coding Managers in order to motivateproduction staff and aid in employees personal and professional development.

    C. CLIENT SERVICES DELIVERY
    1. Direct and implement training of POC in attendance and participation in clientsmeetings.
    2. Train POC how to responds to clients concerns in a timely and accurate manner. Must beable to direct and implement solutions for any client issues.

    MARGINAL/ADDITIONAL FUNCTIONS:
    Contributes to a positive department image by exhibiting strategic thinking, professionalism,
    adaptability, teamwork and mutual respect with all staff members.

    JOB QUALIFICATIONS:
    Knowledge and Skills:
    Excellent rating in oral and written American English. With strong supervisory, leadership and
    management skills. Computer savvy with operational expertise in MS Excel, PowerPoint, etc.
    Very good organizational skills, attention to detail and ability to motivate team members to
    perform at their optimum levels. Must be results driven and goal-oriented. Must be a role-modelto the staff. This person must be able to handle many tasks simultaneously and still be availableto handle new tasks and problems that arise unexpectedly. He/she must be able to interface on aprofessional level at all times with a variety of different personalities and positions. Must be ateam player whose enthusiasm and dedication to the company must be the example of which theentire team will follow. Approachable, objective, focused and professionally able to give andreceive constructive feedback. Must be willing to work long hours. Must be willing to work invarying shifts. Must be able to report to work in the office religiously and on time.

    Education or equivalency:
    - Graduate of any four-year course, preferably in life sciences.
    - At least One (1) year training and work experience in the business vertical (i.e. medical coding,auditing, customer service representative, etc.)
    Experience:
    - At least six (6) months experience in live work with average Quality of 98%
    Certification/licensure:
    - With Certification in the specific line of business vertical (i.e. AHIMA/AAPC for medical
    coding and auditing, etc.)

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