Order Management Specialist - Manila, Metro Manila

WE ARE HIRING – 2 FULL-TIME REMOTE POSITIONS · Location: Remote (Philippines) · Work Arrangement: Permanent Work-From-Home · We are currently hiring for two separate full-time roles. Please read carefully and apply for the position that best matches your experience and strengths. ...

Paglalarawan ng trabaho

WE ARE HIRING – 2 FULL-TIME REMOTE POSITIONS

Location: Remote (Philippines)

Work Arrangement: Permanent Work-From-Home

We are currently hiring for two separate full-time roles. Please read carefully and apply for the position that best matches your experience and strengths.

Position 1: Order Management Specialist (Customer Service)

Company: Sugary Escape

Location: Remote (Philippines)

Employment Type: Full-Time

Work Arrangement: Permanent Work-From-Home

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About Sugary Escape

Sugary Escape is a premium Singapore brand known for quality, precision, and strong customer service standards. We operate with efficiency, clear systems, and fast response times to ensure a smooth customer experience.

We are looking for a reliable and detail-oriented Order Management Specialist to support daily customer and order operations.

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Role Overview

This role focuses on customer service and accurate order execution. The ideal candidate is organised, responsive, and comfortable handling customer communication in a fast-paced environment.

Consistency and accuracy are critical.

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Key Responsibilities

Order Management

• Monitor incoming orders via Telegram
• Input and process order details accurately
• Coordinate delivery schedules using Lalamove
• Ensure smooth order flow with minimal errors

Payment Processing

• Manage payment collection through cashier systems
• Verify banking QR payments
• Maintain accurate transaction records

Customer Service

• Respond to customers professionally and promptly
• Resolve issues calmly and efficiently
• Maintain strong customer satisfaction standards
• Upsell products and promote current offers when suitable

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Work Schedule

• Full-Time (5 days per week)
• Shift-based schedule depending on operational needs:

• 10:00 AM – 3:00 PM

• 3:00 PM – 11:00 PM

• 11:00 PM – 10:00 AM

• Average workload: 1–2 orders per hour

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Minimum Requirements

• Minimum 3 years experience in customer service or order management
• Minimum 3 years sales experience preferred
• Bachelor's Degree required
• Familiarity with Telegram and digital communication tools
• Strong attention to detail and organisation

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High-Performance Traits

• Fast response time
• Reliable and consistent execution
• Able to work independently
• Strong ownership mindset
• Calm and professional communication style

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Preferred Candidate Profile

• Candidates who align with our team communication style and service-focused environment will be prioritised.

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Benefits

• Competitive salary
• High performance-based bonuses
• Permanent remote work setup
• Structured SOPs and training
• Long-term growth opportunity

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Apply

Send resume + short introduction to:

Only shortlisted candidates will be contacted.

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Position 2: Follow-Up Specialist (Real Estate Lead Management)

Division: Real Estate Sales Team

Location: Remote (Philippines)

Employment Type: Full-Time

Work Arrangement: Permanent Work-From-Home

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Role Overview

We are looking for a highly disciplined Follow-Up Specialist to support daily lead management and communication within a real estate sales environment.

This is a full-time execution role focused on consistent follow-up and fast communication. Your job is to make sure no lead goes cold and opportunities are followed through daily.

This is NOT a passive admin role. Follow-up consistency directly impacts sales performance.

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Key Responsibilities

Daily Lead Follow-Up (Core KPI)

• Follow up with leads every day via WhatsApp chats and calls
• Re-engage old leads and maintain ongoing communication
• Send project information and updates for new launches
• Track interest levels and conversation outcomes
• Maintain clear follow-up records

Daily follow-up is required. Consistency is critical.

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Recruitment Outreach

• Call potential recruits and introduce opportunities
• Maintain follow-up communication with interested candidates
• Keep recruitment pipeline active

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Communication & Assistant Support

• Organise lead lists and follow-up schedules
• Ensure communication tasks are completed daily
• Support smooth workflow and lead tracking

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Response Speed Expectation

This role requires fast and proactive replies.

• WhatsApp messages should be replied to quickly
• Candidate must be comfortable with instant communication flow
• Slow response habits are not suitable for this role

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Work Schedule

• Full-Time (5 days per week)
• Structured daily workflow
• Consistent availability required during working hours

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Minimum Requirements

• Minimum 2–3 years experience in sales follow-up, telemarketing, or lead management
• Comfortable making outbound calls daily
• Strong written and spoken English
• Bachelor's Degree preferred

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High-Performer Traits

We are looking for someone who:

• Follows up without reminders
• Works fast and communicates clearly
• Understands follow-up = sales
• Is disciplined and consistent daily
• Can work independently with accountability

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Preferred Candidate Profile

• Candidates who align with our communication style and team dynamics will be prioritised.
• Real estate or sales team support experience is a strong advantage.

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Benefits

• Competitive salary
• Performance-based incentives
• Long-term remote work stability
• Exposure to real estate sales operations

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Apply

Send resume + short introduction to:

Only shortlisted candidates will be contacted.