Team Leader - Biñan City
2 linggo ang nakalipas
Monitor and drive key metrics (KPIs) such as Average Handle Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT). Conduct regular 1-on-1 coaching sessions and side-by-sides to improve agent technical skills and communication.
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Qualifications
- At least 1–2 years of experience as a Team Leader in a BPO setting, preferably handling a technical account.
- Strong understanding of troubleshooting depending on the account's specific needs.
Paglalarawan ng trabaho
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