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    L3 Application Support - Philippines, Pilipinas - GECO Philippines Inc.

    GECO Philippines Inc.
    GECO Philippines Inc. Philippines, Pilipinas

    4 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Job Description

    • Experts on the Applications
    • Deep analysis as expert Level 3
    • Resolution process and communication to end user through mail, phone call and Ticket update
    • Domain crisis management and ad hoc communication for high business impacts
    • Continuous improvement : prevention of incident new occurrence through suggestion of code

    corrections to the solution developers, Problem proposition and follow-up.
    • Code and develop
    • Design of procedures for Ticket resolution at levels L1 and L2
    • Training of L1 & L2 teams
    • Documentation maintenance
    • Manage changes on Production

    Job Qualification

    • Skills :

    Customer oriented Good communication (written, oral)

    Expert knowledge in computer science, applications, operating systems, software, file standards,

    data transmission procedures and links inter-application.

    Update his/her knowledge regularly.
    • Technical skills :

    Windows / UNIX (Mandatory) / Linux / Script languages / SQL (Mandatory)

    Managed multiple high priority initiatives in a fast paced, highly technical environment

    Experienced with any ticketing system

    Other : Oracle 11g (Mandatory) / Linux Redhat 5.3 (Optional) / Windows 2008 R2 (basic) / ASP

    (mandatory only for one people on the team) / Javascript/ GENIO RT (Mandatory) /SQL

    developer (mandatory)
    • ITIL certified : Request / Incident / Problem / Knowledge management / Change
    • Language : English fluent / French notions

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