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    L3 Application Support - Muntinlupa, Pilipinas - GECO Philippines

    GECO Philippines
    GECO Philippines Muntinlupa, Pilipinas

    Natagpuan sa: Foundit PH A2 - 2 araw ang nakalipas

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    Paglalarawan

    Job Description:

    • Experts on the Applications
    • Deep analysis as expert Level 3
    • Resolution process and communication to end user through mail, phone call and Ticket update
    • Domain crisis management and ad hoc communication for high business impacts
    • Continuous improvement : prevention of incident new occurrence through suggestion of code
    corrections to the solution developers, Problem proposition and follow-up.

    • Code and develop
    • Design of procedures for Ticket resolution at levels L1 and L2
    • Training of L1 & L2 teams
    • Documentation maintenance
    • Manage changes on Production

    Job Qualification:

    • Skills :
    Customer oriented Good communication (written, oral)
    Expert knowledge in computer science, applications, operating systems, software, file standards,
    data transmission procedures and links inter-application.
    Update his/her knowledge regularly.


    • Technical skills :
    Windows / UNIX (Mandatory) / Linux / Script languages / SQL (Mandatory)
    Managed multiple high priority initiatives in a fast paced, highly technical environment
    Experienced with any ticketing system

    Other :
    Oracle 11g (Mandatory) / Linux Redhat 5.3 (Optional) / Windows 2008 R2 (basic) / ASP
    (mandatory only for one people on the team) / Javascript/ GENIO RT (Mandatory) /SQL
    developer (mandatory)

    • ITIL certified : Request / Incident / Problem / Knowledge management / Change

    JOB DESCRIPTION

    • Language : English fluent / French notions

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