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    Application Support - Metro Manila / NCR, Pilipinas - Collabera Technologies Private Limited Inc

    Collabera Technologies Private Limited Inc
    Collabera Technologies Private Limited Inc Metro Manila / NCR, Pilipinas

    4 araw ang nakalipas

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    Buong oras Seguro
    Paglalarawan

    The Operations Enablement is a chapter in the Partners Group Business Applications team focusing on carrying out end-user support, continuous improvement, and optimization of business application service operations, thus ensuring high-quality end-user experience.

    We are seeking an Application Specialist to join our dynamic team, based in Manila.

    Are you a passionate team player with focus on the customer and problem-solving mindset, eager to work with new technology tools and keen to continuously improve solutions to optimize inefficiencies in operations.

    You will have the following responsibilities:
    Maintain and operate

    • Work with business users globally to find solutions for their business problems related to the core business applications utilized for Reporting and Data Analytics
    • Own and optimize operational and monitoring processes within platforms
    • Perform routine application maintenance, migrations and upgrades
    • Resolve data & application related issues to ensure smooth operations, working closely with Quality Assurance Engineers on data integrity and process assurance aspects.

    Transition:

    • Take part in projects, engaged during the development phase up to production deployment and 2nd level operations support, collaborating with platform teams in tasks to ensure smooth transition
    • Plan, schedule, coordinate and manage releases of multiple applications within platform production environment
    Enable customer experience and innovate:

    • Train and communicate with end users on new solutions, features, releases and processes
    • Maintain and evolve knowledge management
    • Develop preventive measures and work together with platform teams on automation and operational improvement opportunities.
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