- Replicate the Incident & provide initial analysis
- Collaborate with support teams on technical bridge
- Provide RCA (Root Cause Analysis) Report after every incident using IMC
- Provide impact % analysis to each supported app affected
- Participate on the technical bridge
- Perform the tasks assigned to Application Support & provide status to requestors
- Review the MOP prior to the activity
- Change Management
- Review the task prior to deployment
- Provide approval for the TAS/CRQ
- Deploy the CRQ on its scheduled time/date
- Provide status to requestors & update TAS status after validation
- (stop/start rms processes, recycle click wfm servers, stop/start enabler daemons and AMC recycle)
- Open a new defect based on the issue trends on our queue
- Monitor the defect until resolved & make necessary follow-ups with the support teams.
- Update the defect & primary INC with valuable information
- Monitor the app health status via TrueSight, Splunk, & Dynatrace alerts
- Perform Sanity Checks for Wireline & Wireless apps on a daily basis & as required
- Report any detected incident to TCC/BTEM & support teams needed
- Troubleshoot client concerns & provide resolution via ITSM.
- Escalate to support teams as needed
- Respond to client escalations and ensure that the tickets are being attended to within threshold
- Update ITSM with all valuable information
- Coordinate with several support teams to ensure proper and timely resolution of incidents regardless of the priority.
- ITSM / Tableau / Looker
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Application Support
4 araw ang nakalipas
Collabera Technologies Private Limited Inc Metro Manila / NCR, Pilipinas Buong orasThe Operations Enablement is a chapter in the Partners Group Business Applications team focusing on carrying out end-user support, continuous improvement, and optimization of business application service operations, thus ensuring high-quality end-user experience. · We are seekin ...
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Application Support Analyst
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Sciente International Pte Ltd Metro Manila / NCR, Pilipinas Buong orasJob SummaryOur client, an established global financial institution is looking for an experienced Application Support Analyst who are proficient with Linux to maintain critical applications. · Mandatory Skill-set Degree in Computer Science, Information Technology or related discip ...
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Application Support Technician
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Cambridge University Press & Assessment | Manila Manila, Philippines, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are recruiting forApplication Support Technicians wh ...
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L3 Application Support
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Asia Peopleworks Inc Metro Manila / NCR, Pilipinas Buong orasThe AS400 L3 Application Support will work on new application development as well as enhancing and maintain existing developed applications and troubleshoot issues encountered on AS400 servers. The AS400 L3 Application Support is expected to be proficient in all critical function ...
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Application Support Engineer
19 oras ang nakalipas
Neksjob Philippines Manila, Pilipinas Buong orasManilaKey ResponsibilitiesInvestigate and resolve policy violationsStay up-to-date on Google Play policies and best practicesMaintain reactive and proactive communications with developers to fix any policy complications theyre experiencing with their appsMaintain a schedule of co ...
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IT Application Support
6 araw ang nakalipas
Nityo Infotech Pasay, Pilipinas Buong orasQualifications:With 6 Months experience as Application Support Main tasksMonitor submission of files and recover files if needed. Troubleshoot technical and application issuesSupport the roll-out of new applicationsConduct systems testing of application solutionsCreate written do ...
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Application Support
15 oras ang nakalipas
Hunters Hub Inc. Pasay, Pilipinas Buong orasMale or Female, years of ageHas at least 4 years' experience as Application SupportMust have SAP Materials Management knowledge.Aside from SAP, the candidate must have experience supporting other Applications. Candidate needs to identify what are the issues or tickets they are ha ...
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AS400 L3 Application Support
4 araw ang nakalipas
Collabera Technologies Private Limited Inc Metro Manila / NCR, Pilipinas Buong orasQualification:At least 4 - 5 years relevant experience in COBOL · Has experience in AS400/iSeries · CL Programming · QUERY · SQL 400 · Job Description:Documenting, developing and implementing technical solutions as assigned. · Ensuring and adhering to all established methodo ...
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Application Support Engineer
5 araw ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasApplication Support Engineer (Portuguese Speaker) - Manila & Cebu CityLocation: Metro Manila & Cebu City Qualifications:Minimum 2 years of experience as a Support Engineer.Fluent in Portuguese and English (oral & written communication).Responsibilities:Investigate and resolve Goo ...
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Application Support Engineer Level 3
4 araw ang nakalipas
TechJobAsia Manila, Philippines, Pilipinas Buong orasOffice Location: Manila · Duties and Responsibilities: · Advanced Technical Support: Addressing and resolving complex technical issues that L1 and L2 support are unable to resolve. Handling escalated customer support requests that require in-depth technical knowledge. · Troublesh ...
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Application Support Specialist
4 araw ang nakalipas
Primover Consultancy Services, Inc. Philippines, Quezon City, Pilipinas Buong orasQualifications · Bachelor's Degree in any IT-related course · At least 2 years experience in the Application system and/or technical architecture support, systems and data analysis, troubleshooting and problem identification, and resolution of identifies issues/problems · 1 year ...
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Mobile Application Support
1 linggo ang nakalipas
VeritasPay Philppines Inc. Pasig City, Pilipinas Buong orasJob Summary:This dynamic role is designed for a professional who excels in providing exceptional application support while also engaging in minor development tasks. The ideal candidate will ensure our mobile applications' performance, reliability, and user experience meet our hig ...
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L3 Application Support
1 linggo ang nakalipas
Gratitude Philippines Quezon City, Pilipinas Buong orasAs a member of the Delivery & Integration Service, the L3 Application Support - Deployment Engineer is responsible for the successful installation and deployment of IT Europe applications in production & non-production environments. The Deployment Engineer will also provide techn ...
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Application Support Engineer
4 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong oras· Job Description: The Application Support Engineer is a part of the support team, which is mainly · responsible for monitoring, and maintaining the Centroid systems across multiple client setups. The · role involves responding to clients' queries and troubleshooting any issues ...
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Application Support
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Tricentis Taguig, Philippines, Pilipinas Buong orasTricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro. · Now, we are expa ...
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Application Support Engineer
4 araw ang nakalipas
Neksjob Philippines Philippines, Quezon City, Pilipinas Buong orasWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies an ...
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Senior Application Support Engineer
2 linggo ang nakalipas
FIS Makati, PilipinasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5%The world of finance moves fast. At FIS, weu2019re faster. Our teams are empowered to learn, grow, a ...
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Senior Application Support Engineer
1 linggo ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5%The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and m ...
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Product/Application Support Senior
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FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of ...
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Software Application Support Engineer
3 oras ang nakalipas
Dover Corporation Makati City, Pilipinas Buong orasMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product ...