- The position requires the candidate to be detail oriented, work with minimal supervision, good research skills and above-average problem solving skills to handle simple to more complex customer cases. In addition, a good background in system analysis, design and functional support is needed to determine potential software bugs.
- The position will also give the candidate the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support. You'll collaborate with the R&D and product teams, and learn about software engineering processes.
- The position will also require the candidate to work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers receive a product-tailored appropriate solutions.
- Bachelor's degree in Computer Science, Information Technology or Computer Engineering.
- Minimum of 3+ years of relevant experience in either technical, application or product support in a customer facing role.
- Knowledge of HTTP, OSI layers, load-balancers, proxies, API Gateway and enterprise networks.
- Well-rounded knowledge of infrastructure (compute/storage/networking) monitoring and tracing.
- A very good understanding of performance management and load testing applications such as NeoLoad, jMeter, LoadRunner, Siege, etc.
- Candidates coming from a performance management and load testing background who are willing to do a support role and have an in-depth training/experience from the market leader in model-based testing.
- Candidate coming from a technical support background who wants to have a performance management and load testing exposure.
- Market competitive salary + success-oriented bonus.
- Day 1 HMO coverage with 2 free dependents.
- Hybrid work arrangement (3x Onsite, 2x WFH)
- Work with the market leader in model-based automation testing.
- Supportive and engaged leadership team.
- Run towards change: Challenge the status-quo.
- Serve our customers & communities: Create a positive experience with each interaction.
- Solve problems together: We win or lose as one team.
- Think big & believe: Set extraordinary goals and believe you can achieve them.
- Move fast: Create momentum and efficiency.
- Demonstrate self-awareness: Own your own strengths and limitations.
- Finish what we start: Do what we say we are going to do.
-
Application Support Engineer
5 araw ang nakalipas
Home Credit Philippines Taguig, Philippines, Pilipinas Buong orasWhat you will enjoy: · Hybrid work set-up · Permanent dayshift schedule · Up to 20% variable performance-based bonus · HMO on Day 1 / HMO with dependents · Access to mental health coverage and wellness partners · Wellness Leave and Birthday Leave benefits · Internal Career mobili ...
-
Applications Support Engineer
5 araw ang nakalipas
JPMorgan Chase Bank, N.A. Taguig, Pilipinas Buong orasJob Description : · As an Applications Support Engineer within the Securities Services technology group of JPMorgan, you will be responsible for supporting technology solutions for various products within Securities Services. You will be the key player in the support and maintena ...
-
IT Application Support
1 linggo ang nakalipas
Nityo Infotech Pasay, Pilipinas Buong orasQualifications:With 6 Months experience as Application Support Main tasksMonitor submission of files and recover files if needed. Troubleshoot technical and application issuesSupport the roll-out of new applicationsConduct systems testing of application solutionsCreate written do ...
-
Application Support
2 araw ang nakalipas
Hunters Hub Inc. Pasay, Pilipinas Buong orasMale or Female, years of ageHas at least 4 years' experience as Application SupportMust have SAP Materials Management knowledge.Aside from SAP, the candidate must have experience supporting other Applications. Candidate needs to identify what are the issues or tickets they are ha ...
-
Technical Application Support Associate
5 araw ang nakalipas
Willis Towers Watson Manila, Taguig, Pilipinas Buong orasThe Role · As a Technical Application Support Associate, you will be working closely with and supporting the Consulting Technology Solutions ( CTS ) group in their activities. This role is mainly focused on supporting WTW developed applications and services. Technologies used in ...
-
PLSQL Application Support Specialist
5 araw ang nakalipas
Collabera Digital Taguig, Philippines, Pilipinas Buong orasCollabera Digital is currently in search of a skilled and proficient PL/SQL Application Support Lead to bolster our support infrastructure. Responsibilities include ensuring the seamless operation of these solutions, diagnosing and resolving any encountered issues, and closely co ...
-
Mobile Application Support
1 linggo ang nakalipas
VeritasPay Philppines Inc. Pasig City, Pilipinas Buong orasJob Summary:This dynamic role is designed for a professional who excels in providing exceptional application support while also engaging in minor development tasks. The ideal candidate will ensure our mobile applications' performance, reliability, and user experience meet our hig ...
-
Application Support Engineer
1 linggo ang nakalipas
Neksjob Philippines Mandaluyong, Pilipinas Buong orasApplication Support Engineer (Portuguese Speaker) - Manila & Cebu CityLocation: Metro Manila & Cebu City Qualifications:Minimum 2 years of experience as a Support Engineer.Fluent in Portuguese and English (oral & written communication).Responsibilities:Investigate and resolve Goo ...
-
PL/SQL Application Specialist Support
5 araw ang nakalipas
Collabera Digital Taguig, Philippines, Pilipinas Buong orasCompany Description · Collabera Digital is a new age digital engineering company that delivers unique experiences, actionable insights, and intelligent products & platforms at the intersection of talent & technology. With a global presence spanning 11 countries throughout APAC an ...
-
Senior Application Support Engineer
2 linggo ang nakalipas
FIS Makati, PilipinasPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5%The world of finance moves fast. At FIS, weu2019re faster. Our teams are empowered to learn, grow, a ...
-
Application Support
5 araw ang nakalipas
Collabera Technologies Private Limited Inc Metro Manila / NCR, Pilipinas Buong orasThe Operations Enablement is a chapter in the Partners Group Business Applications team focusing on carrying out end-user support, continuous improvement, and optimization of business application service operations, thus ensuring high-quality end-user experience. · We are seekin ...
-
Oracle Fusion Application Support
1 linggo ang nakalipas
NTT Kapitolyo, Pilipinas Buong orasNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. · In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-cla ...
-
Software Application Support Engineer
1 araw ang nakalipas
Dover Corporation Makati City, Pilipinas Buong orasMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product ...
-
Senior Application Support Engineer
2 linggo ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 1 - 5%The world of finance moves fast. At FIS, we're faster. Our teams are empowered to learn, grow, and m ...
-
Product/Application Support Senior
6 araw ang nakalipas
FIS Global Makati City, Pilipinas OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of ...
-
Application Support
4 araw ang nakalipas
TELUS International Philippines Inc Metro Manila, Pilipinas Buong orasIncident ManagementReplicate the Incident & provide initial analysis · Collaborate with support teams on technical bridge · Provide RCA (Root Cause Analysis) Report after every incident using IMC · Provide impact % analysis to each supported app affected · Release ManagementPa ...
-
Application Support Technician
5 araw ang nakalipas
Cambridge University Press & Assessment | Manila Manila, Philippines, Pilipinas Buong orasDiscover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. · We are recruiting forApplication Support Technicians wh ...
-
L3 Application Support
5 araw ang nakalipas
Asia Peopleworks Inc Metro Manila / NCR, Pilipinas Buong orasThe AS400 L3 Application Support will work on new application development as well as enhancing and maintain existing developed applications and troubleshoot issues encountered on AS400 servers. The AS400 L3 Application Support is expected to be proficient in all critical function ...
-
Application Support Engineer
5 araw ang nakalipas
Neksjob Philippines Philippines, Quezon City, Pilipinas Buong orasWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies an ...
-
Application Support Specialist
5 araw ang nakalipas
Primover Consultancy Services, Inc. Philippines, Quezon City, Pilipinas Buong orasQualifications · Bachelor's Degree in any IT-related course · At least 2 years experience in the Application system and/or technical architecture support, systems and data analysis, troubleshooting and problem identification, and resolution of identifies issues/problems · 1 year ...
Application Support - Taguig, Philippines, Pilipinas - Tricentis
Paglalarawan
Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.
Now, we are expanding our footprint here in Manila, Philippines Join us and be a part of a pioneering team.
JOB SUMMARY:
As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who uses our products namely Tosca, QTest/Vera and Neoload.
The role is 'customer-facing' and will require interactions via our self-service portal, emails, chats, and a few inbound calls. The team member is expected to collaborate with customers to deliver superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction.
RESPONSIBILITIES:
The Technical Support Specialist's responsibilities include but is not limited to the following;
QUALIFICATIONS/REQUIREMENTS:
WHAT YOU'LL GET:
OUR CORE VALUES:
At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we'll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.
***Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, colour, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
