Workforce Analyst - Muntinlupa, Metro Manila, Philippines

Gear Inc. is looking for a Workforce Analyst with details as follows:  · Schedule work and maintain a roster of staff with accurate employee details which includes availability, preferences, and skills; · ...

This role involves leading and driving improvements in workforce planning structural management management information use collaborating stakeholders to ensure consistent integrated workforce management processes tools enabling timely decision-making visibility demand. · Develop ...

The purpose of this role is to lead and drive improvements in workforce planning. · This role involves collaborating with stakeholders to ensure consistent and integrated workforce management processes. · The role includes providing expert analysis · ...

The purpose of this role is to lead and drive improvements in workforce planning structural management and management information use. · ...

This is a full-time role for a Workforce Management Analyst based in Metro Manila. The analyst will monitor and analyze real-time performance metrics and service levels to ensure alignment with operational goals. · Strong analytical skills · Proficiency in workforce management to ...

The Workforce Analyst will generate schedules to meet business requirements, adjust schedules based on actual scenarios, monitor queues in real-time, and prepare reports. · ...

Join us as a Workforce Management - Senior Associate and jumpstart your career. Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models. · ...

Generates schedules accordingly to meet the business requirements enabling superior customer service. · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing. · Monitors the ...

The Workforce Management Analyst is responsible for optimizing workforce utilization across contact centre and back-office operations by delivering accurate forecasting effective scheduling real-time performance management. · ...

We take care of our people and we pride ourselves in our diverse and inclusive workforce with our "people first" culture. We make sure our people are continually learning and growing, providing them with outstanding career development, on-the-job learning opportunities and financ ...

We are seeking a bright and ambitious individual to strengthen our growth in the Philippines team as a Workforce Analyst. · Analyses actual production volume arrival and patternsUpdates / creates reports necessary for forecasting and planning service delivery team capacityReports ...

This role involves forecasting service desk demand, developing staffing schedules and monitoring real-time operations to maintain high service levels and maximize resource utilization. · ...

We are now seeking bright and ambitious individual to strengthen the growth of business in the Philippines team as a Workforce Analyst. Our passion is making a difference in people's lives. For us, it's not just a business — it's a mission. We take care of our people and we pride ...

We are looking for a Workforce Analyst to work in Pasay. · Generates schedules accordingly to meet the business requirements enabling superior customer service · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off t ...

Responsibilities include performing volume and performance analysis, communicating possible impacts to business, supporting management with reports and planning models, monitoring actual activities and comparing them to plans. · ...

This role will be based in Manila – Six/NEO.We are seeking a talented individual to join our Workforce team at MMB Operations. · ...

Liaise with the Head of Operations in creating and developing long term volume forecast and staffing. · ...

This position requires a Workforce Analyst to create volume forecasts, prepare schedule requirements for all accounts by balancing restrictions with customer needs. · ...

As a Workforce Management Agent, you will support the effective operation of the Transfer Agency Client Service Desk by ensuring appropriate staffing coverage and resource alignment. · ...

The Workforce Analyst monitors and reports real-time call traffic via workforce management application. · - At least 2-3 years of experience as a Real-Time Monitoring Specialist or equivalent roles required.- Advance skills in MS Excel and PowerPoint preferred.- Knowledge of usin ...