Workforce Analyst – RTA - Muntinlupa
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
Generates schedules accordingly to meet the business requirements enabling superior customer service. · Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing. · Monitors the ...
1 buwan ang nakalipas
The role of the incumbent is to monitor and optimize real-time operations in a business environment · Analysing real time data · Making decisions based on findings · ...
2 linggo ang nakalipas
MIS | Workforce Analyst | WFM | RTA | Healthcare BPO
Para lamang sa mga rehistradong miyembro
The Workforce Analyst is a pivotal role in ensuring the business optimizes its manpower to meet client deliverables efficiently. This role will focus on forecasting staffing needs, analyzing real-time workload and volume trends, and ensuring scheduling and intraday management pro ...
2 araw ang nakalipas
Description · The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign. The RTA provide ...
10 oras ang nakalipas
· Gear Inc. is looking for a Workforce Analyst with details as follows: · Responsibilities · Workforce Planning and Scheduling · Responsible for day-to-day operations reporting to the Regional Workforce Manager; · Prepare work schedules by team, by queue and by LOB including br ...
3 araw ang nakalipas
The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing workforce performance in real time to ensure service level (SL), occupancy, shrinkage, and productivity targets are consistently met across all sites for the campaign. The RTA provides immediate su ...
20 oras ang nakalipas
+Job title: · WFM Analyst - Real Time ManagementThis role involves monitoring and optimizing real-time operations in a business environment using data analysis to make decisions. · +ResponsibilitiesManages daily operation by assessing operational drivers (Staffing, Volume, AHT) a ...
2 linggo ang nakalipas
The Team Leader will oversee real-time monitoring of queues and agent availability ensuring schedules are followed correctly. · ...
3 linggo ang nakalipas
The Real-Time Analyst will be responsible for ensuring account health is maintained consistently from a hygiene and SLA standpoint. They will monitor, track, document and communicate real-time floor activities in terms of adherence to process defined AUX/ACW/BREAKS & SHIFTS. · Ac ...
2 linggo ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels. · Experience in Workforce Management, Real-Time Analysis, or similar ...
1 buwan ang nakalipas
+Job summary · The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily s ...
1 buwan ang nakalipas
Supervisor, Workforce Management l Southwoods, Binan
Para lamang sa mga rehistradong miyembro
+The Workforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. · ++Supervises 20 Real Time Analysts Globally · +Perform one-on-one coaching with the RTAs · ...
1 buwan ang nakalipas
A Real-Time Analyst will help the program and operating leaders to ensure that account health is maintained consistently both from hygiene and SLA standpoint. · ...
2 linggo ang nakalipas
The Real-Time Analyst (RTA) Team Leader is responsible for leading and managing the RTA Analysts to ensure proper staffing, real-time monitoring, and adherence to schedules across all customer service channels (chat, hotline, email, etc.). This role ensures daily service level ta ...
1 buwan ang nakalipas
· Overview · The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal goals; t ...
10 oras ang nakalipas
We are looking for a highly analytical Real-Time Analyst (RTA) to support workforce operations by monitoring real-time performance and ensuring service level targets are met.Completed at least 2nd year in college with no back subjectsMinimum of 1 year experience with a Real-Time ...
4 linggo ang nakalipas
Workforce Management Real Time Analyst II
Para lamang sa mga rehistradong miyembro
A Workforce Real-Time Analyst (RTA) monitors and manages live call center or operational data to ensure staffing levels match customer demand, meeting service goals (SLAs) by adjusting agent schedules, handling unexpected absences, and optimizing workload distribution to maintain ...
2 linggo ang nakalipas
The The Workforce Management & Reporting Analyst is responsible for real-time monitoring, reporting, scheduling, and workforce optimization to ensure service level agreements (SLAs) and operational targets are met. The role supports business decision-making through accurate data ...
3 linggo ang nakalipas
Workforce Management Real Time Analyst II
Para lamang sa mga rehistradong miyembro
A Workforce Real-Time Analyst monitors and manages live call center or operational data to ensure staffing levels match customer demand, · adjusting agent schedules · handling unexpected absences · optimizing workload distribution to maintain efficiency. · ...
2 linggo ang nakalipas
+We are hiring for a RTA or MIS Analyst for our campaigns in BGC. · As an RTA/MIS Analyst you will be coordinating with operations and team members to plan schedules and reports. · +Responsible with coordinating with operations, MIS and Real time analysts on a weekly basis on sch ...
1 buwan ang nakalipas