Workforce Management Real Time Analyst II - Taguig
2 linggo ang nakalipas
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Mga katulad na trabaho
Real Time Analyst · As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and ...
4 araw ang nakalipas
This is a Real Time Analyst position that requires managing call volume, monitoring intraday schedules, and creating reports to forecast requirements. · ...
5 araw ang nakalipas
Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · Prepares intraday reports on staff attendance · Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting. · ...
5 araw ang nakalipas
The role directly supports the CCC team and serves as MIS and Workforce Management Specialist in a contact center environment. · We are looking for an individual who is unique, experienced and skilled to join our team. You will be responsible for providing support and maintenance ...
1 buwan ang nakalipas
You are as unique as your background experience point of view. Here you\'ll be encouraged empowered challenged to be your best self. · QualificationsExpert user of Excel · Strong problem solving analytical skills. · ...
1 buwan ang nakalipas
The Real Time Analyst manages and ensures that service level agreements for various programs are met. · ...
5 araw ang nakalipas
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...
1 buwan ang nakalipas
+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
1 buwan ang nakalipas
We are seeking a motivated and detail-oriented real-time analyst to join our dynamic team at Teleperformance Aura. · ...
2 linggo ang nakalipas
This position involves preparing intraday reports on staff attendance and reconciling daily timesheets with schedules and actual time-in/time-out records. · ...
2 linggo ang nakalipas
Prepare intraday reports on staff attendance and reconcile daily timesheets with schedules and actual time-in/time-out records. · ...
2 linggo ang nakalipas
Process Specialist - MIS job in BGC Taguig with shifting schedules and benefits offered including HMO day 1 performance bonus outstanding career development opportunities night differential and leaves annually. · ...
1 linggo ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...
1 buwan ang nakalipas
Join Our Team at Lean Solutions Group (LSG) as a Real-Time Analyst to ensure smooth daily operations by monitoring queues, managing agent schedule adherence and providing real-time insights. · ...
1 buwan ang nakalipas
WFM Real Time Analyst
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This is a job for WFM Real Time Analyst in Taguig with benefits such as paid training and opportunities for promotion. · ...
1 buwan ang nakalipas
Peak Outsourcing Inc. is seeking a proactive detail-oriented and highly analytical Real-Time Analyst (RTA) to join our dynamic team in Makati. · ...
1 buwan ang nakalipas
++The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing.Main Activities And Responsibilities++Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis+Monitors ½ hourly call volumes, AHT, and staffing requir ...
1 buwan ang nakalipas
The Real Time Analyst monitors statistics and key performance indicators to ensure enterprise goals are met. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
5 araw ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · ...
1 buwan ang nakalipas
· We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · Job Title:** Real Time Analyst · -- ...
1 araw ang nakalipas