Senior Quality Analysts - Manila

Urgently hiring for one of our direct clients in the Philippines. · ...

The QA Analyst is responsible for monitoring quality performance across voice and non-voice channels, identifying gaps. · Perform quality audits for voice and non-voice interactions · Conduct Root Cause Analysis (RCA) to identify recurring issues · ...

Title: Quality Analyst · Essential Duties and Responsibilities · Monitor, evaluate and score calls against established quality assurance instruments and standards · Review, evaluate, and score open and closed customer issues tickets against established quality assurance instru ...

The Quality Analyst (PMP Reports) maintains standardized performance reports and dashboards, ensuring accuracy and integrity of data. · Responsibilities · Regularly send standardized reporting templates and formats for various stakeholders. · Ensure data accuracy and integrity in ...

· Role Overview · Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · Ability to analyze large amounts of data and draw ...

Description · Providing event-based and frequency-based feedback. Collecting and analyzing trends and patterns. Assisting Ops-AM in identifying training needs for the agents and process level issues that can help improve performance. Participating in team huddles and providing br ...

Monitoring of Calls – 15-30 calls per day · Daily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of opportunities · Input data pertinent to quality measurement database systems for capturing, analyz ...

Should have knowledge in Service Desk and Infrastructure Support Operations  · Should have analytical & reasoning skills · • Ability to create Weekly & Monthly Quality reports/decks for the management review  · ...

Who we are: · InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clie ...

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. · Audit the number of cases / calls as mandated by the client and track performance · Review calls/comp ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

Should have knowledge in Service Desk and Infrastructure Support Operations. Should have analytical & reasoning skills. Ability to create Weekly & Monthly Quality reports/decks for the management review. Able to analyze large amounts of data and draw out meaningful, actionable su ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · ...

We are seeking a detail-oriented and analytical Quality Analyst with experience supporting UK or US banking/financial services accounts within a BPO or shared services environment. The role is responsible for monitoring and evaluating customer interactions, ensuring compliance wi ...

+Job summary · Become part of a team that is passionate about making lives better. · +ResponsibilitiesCoordinate the activities of any applicable departments to ensure that all quality deadlines are met. · Support the efforts of senior management and operations. · ...

This is an entry-level position in Quality Assurance that is responsible for learning QA methodologies and assisting in ensuring compliance. · We know your well-being and happiness are key to a long and successful career. · We are delighted to offer country specific benefits. ...

Data Quality Analyst  · Important Information · Location: HGC, Taguig · Experience: 3 – 7 years · Job Mode: Contract · Work Mode:  Hybrid · Job Summary · As a Data Quality Analyst you will be responsible for analyzing data, implementing automation processes, and leveraging your ...

· We are hiring for BPO Quality Analysts ASAP · Location is either BGC or Masinag, Antipolo · Shifting Schedule · Salary is up to 35K · Requirements: · At least HS Grad · 1-2 years QA background in a call center environment · Must have handled an International Financial Account ...

We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards. · ...

Job Title: · Data Quality Analyst · Location: · Paco, Metro Manila, Philippines · Employment Type: · Fixed-Term / Contractual (with opportunity for regular employment subject to performance and company requirements) · About Us · TW & Company, Inc. is a nationwide distributor of t ...

We Put the World on Vacation · Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to ...