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    Team Lead- Insurance Account - Philippines, Quezon City, Pilipinas - WNS

    WNS
    Default job background
    Buong oras
    Paglalarawan

    Job Description:

    ⢠Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services

    ⢠Responsible for knowing the intricacies and compliance standards of all key benefit management programs

    ⢠Works collaboratively with the compliance department to investigate complaints and correct errors.

    ⢠Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.

    ⢠Continuously coach the team to ensure the individual and team performance goals are achieved

    ⢠Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)

    ⢠Tracks and monitors team performance; provides feedback

    ⢠Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.

    • Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities

    Qualifications:

    • Excellent verbal and written communication skills.
    • Strong presentation skills.
    • At least 2-3 yearsâ experience in Operations in a BPO setting
    • Must have experience in handling Voice Account
    • Amenable to work Onsite.
    • Must have at least 2 yearsâ experience as a Team Leader/Operations Supervisor
    • Experience handling an insurance account is a plus

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