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    Consumer Retention Specialist - Philippines, Makati City, Pilipinas - Nezda Technologies, Inc.

    Nezda Technologies, Inc.
    Nezda Technologies, Inc. Philippines, Makati City, Pilipinas

    4 araw ang nakalipas

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    Buong oras Teknolohiya/Internet
    Paglalarawan
    Nezda is hiring Consumer Retention Specialist.


    Salary:
    P19,000


    Qualifications:
    College graduate Any 4-year course preferably a Business Degree.
    Minimum of 1-2 years experience in a Customer Service function - life insurance particularly retention.
    Exposure in the Banking/Insurance Industry is a plus.
    Has experience using multiple/non-traditional channels in customer servicing (chat, new media).


    Job Description:
    Responsible for effective execution of retention and renewal activities that will contribute to achieving target renewal premiums.
    Responsible for effective execution of Customer Retention Program and In-force Management activities.
    Expected to provide end-to-end customer servicing using different communication channels such as voice, email and chat.
    Rebuild and maintain a relationship with direct and in-force clients.
    Provide customer servicing related to inquiries, policy changes, billing and payments.
    Provides recommendation and solutions to complicated scenarios.
    Take escalated calls for ownership and resolution of soft complaints.
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