Trabaho
>
Manila

    Head for Complaints Governance - Manila, Philippines, Pilipinas - MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.

    MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC.
    MICHAEL PAGE INTERNATIONAL RECRUITMENT (PHILIPPINES) INC. Manila, Philippines, Pilipinas

    5 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    • Join one of the fastest-growing banks in the country today
    • Caters to the financial needs of multiple customers/businesses

    About Our Client

    One of the fastest-growing banks in the country today. It caters to the financial needs of consumers, middle market corporates, and the mass affluent. Through its vast network of stores nationwide, it offers a wide range of banking products and services, as well as allied financial services: non-life insurance brokerage, bancassurance, and leasing.

    Job Description

    . The Head of Complaints Governance will be strategically responsible for the management of all stages of bank wide complaints process across the bank, ensuring that the regulatory & organizational requirements are met. He will ensure a robust system for managing complaints & that feedback & data is shared with the executive leadership / Board on a regular basis for the purpose of monitoring bank's performance on complaints management.
    . He/She will provides data, presentations & strategic improvement plans to the executive leadership team to ensure a cycle of continuous improvement in addressing customer pain points, and a comprehensive capture of data around it for top management guidance. In addition, he will handle/liaise with regulators & auditors on the bank wide complaints framework & process.
    . He/She will head a team that will gather, consolidate, analyze complaint cases and trends and support efforts to continuously enhance the complaints management process of the bank.

    The Successful Applicant

    Educational Requirement
    . Graduate of 4 year course

    Relevant Work Experience
    . 10 years+ years in all facets of the banking service environment, products, processes, systems, including experience on customer complaints process & the impact of regulation to customer service

    Personal Characteristics and Behaviors
    1. Ability to analyze trends & interpret data in relation to complaints either individually or collectively, & liaise as appropriate with relevant groups/managers about findings
    2. Ability to determine how individual complaints should be handled, based on an assessment of the potential risks involved
    3. Ability to design and execute customer surveys related to complaints as may be required

    What's on Offer

    • Competitive salary + package
    • Hybrid work set-up
    • Career growth
    ContactMonica BascoQuote job refJN Phone number
  • Lamoiyan Corporation

    Regulatory Affairs Officer

    5 araw ang nakalipas

    Lamoiyan Corporation Metro Manila / NCR, Pilipinas Buong oras

    Job Title: Regulatory Affairs Officer · Qualifications: Licensed Pharmacist · 3-4 years of relevant work experience · Strong relationships with FDA authorities · Responsibilities: · 1. This position is responsible for all activities pertaining to :ÂÂLicenses and marketing auth ...

  • Dempsey Resource Management Inc.

    Solar Product Sales

    1 araw ang nakalipas

    Dempsey Resource Management Inc. Manila, Pilipinas Buong oras

    SALARY RANGE: Based on Experience/s and Qualifications + Government Mandated Benefits + Bonus (Commissions)WORK SCHEDULE: 8:00 AM - 5:00 PM, Monday - Friday | 8:00 AM - 4:00 PM, SaturdayWORK LOCATION: ManilaPreferably CURRENTLY UNEMPLOYED and willing to START ASAPQUALIFICATIONS:- ...

  • DVI Solutions Asia

    Customer Service Officer

    5 araw ang nakalipas

    DVI Solutions Asia Philippines, Manila, Pilipinas Buong oras

    Company Summary: · Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, T ...

  • Emapta Versatile Services Inc

    Technical Support Representative

    5 araw ang nakalipas

    Emapta Versatile Services Inc Metro Manila / NCR, Pilipinas Buong oras

    In this role, you'll provide a high level of support for customers through phone, chat, and email and receive great perks on top of a competitive salary. Here are some basic details: Employment Type: Full-Time, In-Office · Schedule: Five-day workweek, Shifting Schedule · Free L ...

  • Tribute Technology

    Quality Assurance Specialist

    5 araw ang nakalipas

    Tribute Technology Philippines, Manila, Pilipinas Buong oras

    About Tribute Technology · At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities worldwide celebrate life and pay tribute to those we love. We are tr ...

  • Catholic Relief Services

    CRC MEL Officer

    5 araw ang nakalipas

    Catholic Relief Services Manila, Philippines, Pilipinas Buong oras

    Job Description · About CRS · Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationa ...

  • Robert Walters

    Collections Supervisor

    2 linggo ang nakalipas

    Robert Walters Manila, Pilipinas Buong oras

    Our client is seeking a dedicated and empathetic Collections Supervisor to join their team in Manila. This role offers the opportunity to utilise your strong analytical skills, as you generate regular reports on collection performance, identify trends and areas for improvement, a ...

  • Metacom

    Hiring CSR in Makati Site

    6 araw ang nakalipas

    Metacom Makati, Pilipinas Buong oras

    Your Key ResponsibilitiesAssist customers via phone, email, and chat.Resolve customer inquiries and complaints with efficiency and empathy.Provide accurate information about products, services, and promotions.Needed QualificationsCompleted at least two years of college (for old c ...

  • Dempsey

    Channel Development Manager

    3 araw ang nakalipas

    Dempsey Makati, Pilipinas Buong oras

    The Channel Development Manager – Public (CDM-Pub) is primarily responsible for driving business growth specifically in the Government Sector through identifying new sales channel opportunities. He/She works on prospecting and lead development, outreach, and presentations to pros ...

  • Royal Caribbean Group

    Representative, Club Royale

    2 linggo ang nakalipas

    Royal Caribbean Group Pasay, Pilipinas OTHER

    Position Summary: · The essential function of a Club Royale Representative is to provide the highest possible level of service to our database of high value casino guests and to understand these high value guests' needs in order to increase their number of annual visits to our sh ...

  • KMC MAG Solutions Inc

    occupational health nurse

    5 araw ang nakalipas

    KMC MAG Solutions Inc Makati City, Philippines, Pilipinas Buong oras

    The Purpose Driven Career Objectives of a Biotechnology / Pharmaceutical / Medical / Healthcare at KMC: · The Occupational Safety and Health Nurse is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as ...

  • Dempsey Resource Management INC

    Crewing Manager

    1 linggo ang nakalipas

    Dempsey Resource Management INC Makati, Pilipinas

    Dempsey Resourcing Management Inc is HIRING · CREWING MANAGER · Job Purpose · Position is responsible for managing client (principal & crew) relationships, as well as developing new business from existing customers, through the delivery of a positive customer experience. Perform ...

  • DEMPSEY RESOURCE MANAGEMENT INC.

    Trading Associate

    1 linggo ang nakalipas

    DEMPSEY RESOURCE MANAGEMENT INC. Makati, Pilipinas Buong oras

    JOB MISSION/PURPOSE:To be the frontliner in the development and growth of PTCAT's Trading Business ideal of Move, Store& Trade by engaging in local and international trades of;a. Products that will increase the PTCAT logistics volumes exponentiallyb. Products that are falling in ...

  • Concentrix

    2024 Delivery Operations GVPKP

    1 linggo ang nakalipas

    Concentrix Pasig City, Pilipinas Buong oras

    Job Title: · 2024 Delivery Operations GVPKPJob Description · Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.Essential Functions/Core Responsibilities · Primary escalation contact for Account Le ...

  • Concentrix

    2024 Delivery Operations GVPDA

    2 linggo ang nakalipas

    Concentrix Pasig City, Pilipinas Buong oras

    Job Title: · 2024 Delivery Operations GVPDAJob Description · Voice and Non Voice support provided to customers. Our services include Level 1 and Level 2 technical support in a 24 / 7 environment.Essential Functions/Core Responsibilities · Primary escalation contact for Account Le ...

  • WHR Global Consulting

    Internal Audit Head

    1 linggo ang nakalipas

    WHR Global Consulting Pasig, Pilipinas

    Position Requirements (Basic Qualifications) · Must be a Certified Public Accountant (CPA) and Certified Internal Auditor (CIA) or Certified Information Systems Analyst (CISA). · Must have at least three (3) years'' experience in audit (internal or external) as senior auditor or ...

  • Sourcefit

    Compliance Officer/Specialist

    1 linggo ang nakalipas

    Sourcefit Quezon City, Pilipinas Buong oras

    Job Summary: · We are seeking a meticulous and detail-oriented Compliance Specialist/Officer to ensure the company's adherence to various regulatory requirements and standards. This role involves managing tax compliance, PEZA regulations, local government ordinances, BOI commitme ...

  • Red Planet Hotels Philippines

    Maintenance Supervisors

    1 linggo ang nakalipas

    Red Planet Hotels Philippines Quezon City, Pilipinas

    Based In The Following Red Planet Hotels Branches · Red Planet Quezon City Timog Timog Avenue, Quezon City 1100, Philippines) · and · Red Planet BGC The Fort â (Lot 12, Block 32, 10th Avenue & 40th St., Bonifacio Global City, Taguig 1634, Philippines) · Overview · The Maintenance ...

  • C&E Publishing, Inc.

    Customer Success Officer

    1 linggo ang nakalipas

    C&E Publishing, Inc. Quezon City, Pilipinas Buong oras

    WE ARE IN NEED OF:CUSTOMER SUCCESS OFFICER(P18,000 – P 23,000)Job Description: · •Customer Service (Technical Support) · •Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs · •End-User Training ...

  • KMC MAG Solutions Inc

    occupational health nurse

    5 araw ang nakalipas

    KMC MAG Solutions Inc Philippines, Quezon City, Pilipinas Buong oras

    The Purpose Driven Career Objectives of a Biotechnology / Pharmaceutical / Medical / Healthcare at KMC: · The Occupational Safety and Health Nurse isexpected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as ...