- Upload data for customers: Products, POs, Entities, Checklists, measurement charts
- Place booking made in QIMAone into the QIMA Service Platform
- Support the Customer Service chat: [HIDDEN TEXT] on entry-level queries of our support chat (cache issues, resend invitations, etc...)
- Prepare onboarding emails for customers
- Invitation email and guidelines to new users
- Contribute to Internal projects of formalization and standardization: all processes to be mapped in clear SOPs
- Create models to answer current business questions; validate and understand the conclusions
- Create presentations for Customer meetings
- Create quotation files and follow the invoicing process
- Check daily the QIMAone Brand accounts to monitor activity
- Make sure all tickets are handled according to the SLA
- Follow the training completion with new users on a weekly basis
- Prepare follow-up after demos: email, recording, dedicated handbook
- Create and edit videos: from demo and for training purpose
- Create aliases and maintain the logins and passwords
- Prepare test and defect checklists based on clientâs documents and best practices
- A university degree graduate of Business or any related course;
- Good command of oral and written English;
- Self-initiated, independent and a good team player;
- Open to fresh graduates who are highly trainable.
- HMO (Medical insurance) 100% for Employee and 100% for first dependent;
- 15 days paid leave;
- Team-building activities
- Free coffee
- Game room
- Performance-based salary adjustments
- Employee recognition awards
- Social Awareness and Community
- Involvement Activities
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Customer Success Associate - Philippines, Central Visayas, Pilipinas - QIMA
Paglalarawan
Company DescriptionAt QIMA, weâre on a mission to help our clients make products consumers can trust.
Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.
Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something youâd like to be a part of
Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.
Job Description
The Customer Success Associate will support the fast-growing Customer Success Management (CSM) team by reliably maintaining and improving our processes. Our CSM team is here to help customers unlock more value and maximize their results with our software solution for quality and compliance.Our goal is to meet and exceed clientsâ expectations by acting as trusted advisors supporting their digital transformation.
Key Responsibilities Include
In order to succeed in this role, you have:
PERKS YOU CAN GET BY JOINING QIMA PHILIPPINES
