- The Incident Commander is responsible for the end-to-end management of all major or critical incidents
- Centralized leadership and point of contact for all major or critical incidents
- Responsible for the complete major and critical incident management process, engaging in continual service improvement by taking advantage of opportunities to increase the speed and reliability of response (high velocity support)
- Drive and lead the incident bridge until the resolution of major or critical incidents; identifying and engaging with appropriate responders and stakeholders at the right times
- Ensure all communications, updates or notifications for major or critical incidents are sent adhere to our SLAs and OLAs
- Provide updates or escalations to senior leadership and key stakeholders
- Responsible for the post incident review process (also known as a postmortem)
- Act as a post incident review facilitator
- Work with the IRG lead and reporting teams to deliver clear major or critical incident management metrics
- At least three (3) years experience working in IT service management, or a similar role
- Strong communication and interpersonal skills
- Decisiveness and ability to make sound judgments under pressure
- Technical knowledge and understanding of IT systems and processes
- Strong ITIL knowledge and an understanding of its use in a DevSecOps environment
- Problem-solving and analytical skills
- Organizational and coordination abilities
- Adaptability and resilience in dynamic environments
- Bachelors degree in information technology, engineering, or a related field
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Incident Commander
7 oras ang nakalipas
TASQ Staffing Solutions Taguig City, PilipinasJob Description · As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralized chain of command during high-stakes and high-stress incidents. You will ...
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Incident Commander
3 araw ang nakalipas
Willis Towers Watson Manila, Pilipinas Buong orasAs an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible fo ...
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ING Business Shared Services B.V. Taguig, Philippines, Pilipinas Buong orasIf you enjoy: · .infrastructure management · omanaging Linux and Windows environments · oproficient in the command-line (RHCSA/RHCE certification or equivalent) · .virtualization · omanaging virtualized environments (VMWare) · .containerization · odocker, podman · oKubernetes, op ...
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DXC Technology Taguig City, Pilipinas Buong orasJob Description: · Profile · Degree in Computer Science or equivalent courses. · Has knowledge or understanding of IT Operations, infrastructure services support (UNIX or Windows), operations monitoring and end user support. · Graduate of IT Course or related Courses. · ITILv3 or ...
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TASQ Staffing Solutions Taguig City, PilipinasQualifications · -Academic degree on Computer Science, Information Technology, Engineering or related studies · -With five (5) years extensive working experience in the related field such as but not limited to installation, setup, maintenance and administration of SAP systems, SA ...
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Goodyear Taguig, PilipinasLocation: PH - Philippines - A5R0 · Goodyear Talent Acquisition Representative: Dan Dave Alberto · Sponsorship Available: No · Relocation Assistance Available: No · Job Description: · Global Manufacturing IT provides Manufacturing applications and architectural standards for G ...
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Monroe Consulting Phils., Inc. Taguig, Pilipinas Buong orasExecutive search firm Monroe Consulting Group Philippines is recruiting on behalf of a leading technology company that offers a full spectrum of global technology and supply chain services to businesses around the world. · Key Job Responsibilities:Lead a team of Network engineers ...
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Goodyear Taguig, PilipinasLocation: PH - Philippines - A5R0 · Goodyear Talent Acquisition Representative: Kerr Bianca Beech · Sponsorship Available: No · Relocation Assistance Available: No · Primary Purpose of this Position · This position will be a member of the Global IT Strategic Support Team (ITSS ...
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3 araw ang nakalipas
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Incident Commander - Taguig, Pilipinas - weSource Management Consultancy Firm
Paglalarawan
We are looking for an Incident Commander (ICT_TECH SD_2024_02) for our client located in BGC
Salary: Up to 153K
Schedule: Midshift
Set-up: Hybrid
As an Incident Commander, you will be responsible for coordinating and leading efforts across ICT when a major or critical incident is declared. You will provide leadership and a centralised chain of command during high stakes and high stress incidents. You will be responsible for the critical or major incident management process, ensuring the business is as prepared as it can be for when an incident occurs.
You will be someone with leadership skills, great communication skills and some technical expertise. You will have a deep understanding of incident command systems, emergency protocols and best practices in crisis management.
Key Responsibilities:
Qualifications:
Willingness to work a shift pattern and join the on-call rota
Other highly desirable skills are as follows:
Experience or involvement in project work alongside normal incident manager or major incident manager duties
Azure/AWS certifications
Interest in latest technologies outside the working environment
Knowledge of the Insurance Industry and Financial Risk software
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