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    Customer Success Officer - Makati, Pilipinas - DEMPSEY INC.

    DEMPSEY INC.
    DEMPSEY INC. Makati, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    Job Description:

    • Overall responsibility of perfect implementation of all client payroll rules
    • Stay updated on changing DOLE rules and updating the software accordingly
    • Runs payroll for clients.
    • Develop Excel back-ups for calculation.
    • Automate payroll on the HCMS for all current clients
    • Handles existing and new client's data migration.
    • Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
    • Work with other teams internally and at client's end to ensure roadblocks are getting resolved
    • Define the project plan for each implementation and ensure all timelines are met
    • Interact with clients including site visits for implementation and maintain a good rapport
    • Ensure timely resolution of all client concerns post implementation
    • Promotes client loyalty
    • Obtain understanding of client payroll rules and policies during implementation.
    • Calibrate with the client on how each rule and policy is to be applied using historical payrollcalculation by the client.
    • Highlight any discrepancies in historical calculation to the client.
    • Confirm the client rules can be deployed in the software.
    • Highlight any customization request by the client.
    • Cross check automated payroll with Excel calculations.
    • Provide ongoing support to client.
    • Such other duties as may be designated or assigned by the Company as may be made known to youQualifications:
    • At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
    • At least 2 years experience in software Implementation
    • At least 2 years experience in calculating payroll for multiple clients.
    • Knowledge of updated DOLE rules.
    • Advance MS Excel Skills.
    • Willing to travel for business trips to meet clients
    • Strong analytical and planning skills
    • Good communication and presentation skill
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