Trabaho
>
Taguig

    IT Service Desk Support - Taguig, Pilipinas - Eteam Workforce Private Corporation

    Eteam Workforce Private Corporation
    Eteam Workforce Private Corporation Taguig, Pilipinas

    3 araw ang nakalipas

    Default job background
    Contract
    Paglalarawan

    Title:
    IT Service Desk Support
    Contract Duration: 8 months

    Work Arrangement:
    OnsiteLocation: McKinley West, Taguig

    Salary Offer:
    Php46,000 + Php4,000 non taxable allowanceQualifications:
    • 4 to 6 years of IT Service Desk experience
    • At least 1 year of experience with ServiceNow ticketing tool
    • Good communication skills
    • Amenable to work onsite

    Job Description:

    • Provide user support via Phone, Email and ServiceNow automated ticket channels
    • Track, categorize, prioritize, and monitor all incidents and request reported to the Service Centre
    • Monitoring call volumes and trends to identify potential major incidents and problems
    • Updating users on the status of their incidents and requests as they progress through the lifecycle.
    • Maintain ownership of logged incidents and request from receipt to closure, communicating to users the progress of all enquiries
    • Identify recurrent trends and advise the Problem Manager
    • Liaison with other Service Management Services including Problem and Change Management
    • Support all Service desk Incidents and requests to meet Service Level Agreements (SLAs)
    • Maintain a consistent high level of customer service to all stakeholders
    • Non-Major Incident Mgmt.
    • Tracking and Monitoring tickets resolution, SLA
    • VIP Support (including prioritization and working with resolver groups)
    • Maintain Self Help capability and extend capability to cover additional requests and automated incident resolutions.
    • Perform initial investigation of incidents and problems and resolve all incidents that do not need to go to a second or third level support team
    • Follow the Cyber Security Incident Management plan when incidents arise and participate in cyber simulation exercise
  • IT BY DESIGN

    Global Service Desk Support

    3 araw ang nakalipas

    IT BY DESIGN Taguig, Philippines, Pilipinas Buong oras

    Role Description · The System Engineer will work directly with our clients, as well as other system engineers, to provide support on various support tickets to provide installation and support service for multiple customer networks. Responsible for working tickets of varying degr ...

  • Eastvantage Business Solutions Inc.

    SERVICE DESK ANALYST L3 SUPPORT

    3 araw ang nakalipas

    Eastvantage Business Solutions Inc. Philippines, Taguig, Pilipinas Buong oras

    About the role:Provide L2/L3 remote support: Handle complex technical issues, ensuring timely resolution within agreed SLAs. · Device Monitoring: Monitor and proactively respond to alerts generated by various monitoring tools, ensuring uninterrupted service availability. Monitor ...

  • Datablazers, Inc.

    IT Support Desk

    1 araw ang nakalipas

    Datablazers, Inc. Muntinlupa, Pilipinas Buong oras

    Job Purpose:Overall Point-of-Contact in all matters related to the company's computer systems, network systems, and communication systems. This position also plays an important role in championing IT and Data Security measures and IT compliance measures.Duties & Responsibilities: ...

  • Atticus Advisory Solutions Inc

    Service Desk Support Analyst

    1 linggo ang nakalipas

    Atticus Advisory Solutions Inc Pasig, Pilipinas

    Role Overview:A Service Desk Support Analyst is a key member of the Service Desk team, responsible for providing technical assistance and support to end-users, analyzing and categorizing incoming incidents and service requests, and ensuring timely resolution and customer satisfac ...

  • Microsourcing Philippines Inc

    L2 Help Desk Support Specialist

    3 araw ang nakalipas

    Microsourcing Philippines Inc Quezon City, Pilipinas Buong oras

    With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · L2 Help Desk Support Specialist, be 100% YOU with MicroSourcing · A L2 Help Desk Support Specialist is expected to:Strong techn ...

  • Spiceblue

    Service Desk Specialist

    1 linggo ang nakalipas

    Spiceblue Taguig, Pilipinas Buong oras

    Company Overview · IT Solutions company located in Taguig. Our mission is to redefine how users interact with digital applications by creating aesthetically pleasing and visually appealing interfaces. We prioritize user goals and utilize our effective design process to ensure use ...

  • Safeway Philtech Inc

    Service Desk Manager

    3 araw ang nakalipas

    Safeway Philtech Inc Taguig, Pilipinas Buong oras

    The Service Desk Manager is responsible for managing day-to-day 24/7 service desk operations. Lead the team to focus on successful outcomes. Take overall accountability for incident management and request fulfillment. Apply ITIL Service Management concepts such as Incident and SL ...

  • VCC Link, Inc.

    Service Desk

    3 araw ang nakalipas

    VCC Link, Inc. Taguig, Philippines, Pilipinas Buong oras

    We are currently hiring for Service Desk to be based in BGC, Taguig. · Qualifications · Must have at least 18 months Service Desk/Technical Support experience · Completed at least 1st year in college · Amenable to work onsite and can do shifting/night shift schedule · ...

  • Trinity Workforce Solutions, Inc.

    IT Service Desk

    2 araw ang nakalipas

    Trinity Workforce Solutions, Inc. Taguig, Pilipinas Buong oras

    IT Service Desk · Requirements: · At Least 18 Months Service Desk/ TSR Experience in a BPO setting · Completed 1st Year in College · Hard Core Tech Support & Troubleshooting for computers · Excellent communication skills · Amenable to work on a night and shifting schedule · ...

  • IT BY DESIGN

    System Engineer

    1 linggo ang nakalipas

    IT BY DESIGN Taguig, Pilipinas

    *Service Desk, IT help desk or related role qualified* · Department: Service Delivery · Reports to: Technical Team Lead · Work Model: WFO, Full On-Site · Shift Type: Night Shift (Eastern Time Shift) · Responsibilities: · Network Monitoring · Event Management and Incident Manageme ...

  • Eastvantage

    Service Desk Analyst

    1 linggo ang nakalipas

    Eastvantage Taguig, Pilipinas Buong oras

    ABOUT EASTVANTAGE · At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned outso ...

  • Aumtrend

    IT Service Desk

    3 araw ang nakalipas

    Aumtrend Philippines, Taguig, Pilipinas Buong oras

    IT Help Desk responsibilities include: · Serving as the first point of contact for customers seeking technical assistance over the phone or email · Performing remote troubleshooting through diagnostic techniques and pertinent questions · Determining the best solution based on the ...

  • Ayuda Business Management Solution Inc.

    Polish Bilingual Speaker

    1 araw ang nakalipas

    Ayuda Business Management Solution Inc. Taguig, Pilipinas Buong oras

    Polish BilingualCandidate should be willing to relocate to Philippines once onboarded.Job Description:Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versaMay require interpret ...

  • KMC MAG Solutions Inc

    noc systems engineer 1

    3 araw ang nakalipas

    KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong oras

    Functional Overview: · The Systems Engineer I coordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability. · Duties and Responsibilities: · Acknowledge assigned service request ...

  • Eastvantage Business Solutions Inc.

    Service Assurance Coordinator

    1 linggo ang nakalipas

    Eastvantage Business Solutions Inc. Taguig, Pilipinas Buong oras

    About the role:About the Role: · The Service Assurance Coordinator or Incident Management Analystis responsible for coordinating the response to incidents, disruptions, or service failures to ensure minimal downtime and a rapid return to normal operations. This role involves over ...

  • Ayuda Business Management solution Inc

    Bilingual Polish Speaker

    1 araw ang nakalipas

    Ayuda Business Management solution Inc Taguig, Pilipinas Buong oras

    Job Description: · • Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (Polish) and vice versa · • May require interpretation service during conferences or meetings with counterparts, clients, and ...

  • Capgemini Singapore Pte Ltd

    Service Desk Agent

    3 araw ang nakalipas

    Capgemini Singapore Pte Ltd Taguig, Pilipinas Part time

    JOB RESPONSIBILITIES: · • Provide user support via Phone, Email and ServiceNow automated ticket channels · • Track, categorize, prioritise, and monitor all incidents and request reported to the Service Centre · • Monitoring call volumes and trends to identify potential major i ...

  • KMC Careers

    int-87c0204 | oss tech 1

    3 araw ang nakalipas

    KMC Careers Taguig, Philippines, Pilipinas Buong oras

    Functional Overview: · OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated. · Duties and Responsibilities: Provides first-li ...

  • KMC MAG Solutions Inc

    senior systems engineer

    3 araw ang nakalipas

    KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong oras

    Functional Overview: · The Sr. Systems Engineer coordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability. · Duties and Responsibilities: · Acknowledge assigned service reque ...

  • Safeway Philtech Inc

    WFM Analyst

    3 araw ang nakalipas

    Safeway Philtech Inc Taguig, Pilipinas Buong oras

    Position Objective: The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, and forecasting for IT SERVICE DESK. · Major duties and responsibilities: · • Provide ongoing Call Center operational analysis, advance planning and schedulin ...