- Manage a portfolio of Managed Services customers, demonstrating ongoing value to minimize churn and contraction across your book of business.
- Maintain product expertise across our product line.
- Provide proactive assistance to customers as they maintain and optimize their use of our products.
- Delegate customer requests to colleagues globally while maintaining accountability for quality and timeliness of work.
- Collaborate in establishing world-class customer service policies, processes, and standards.
- Provide business consultation for customers, capture the business problem we are solving together, and configure their product to meet and exceed expectations.
- Respond to high-profile, high-impact customer escalations in a fashion that inspires confidence and continued customer loyalty.
- Manage competing priorities effectively across multiple customers, ensuring on-time completion of action items across the customer portfolio.
- Estimate effort for customer requests and ensure deadlines are met and any delays escalated.
- 5+ years of professional consulting or customer success experience, ideally in a customer-facing role. Experience in managed services, professional services, solutions consulting, or pre-sales of a computer software product is highly desirable.
- Empathy and a unique ability to understand customer needs.
- Good understanding of product support process and infrastructure.
- Excellent instincts and ability to interface at Manager-Level with ease.
- Excellent communication, interpersonal skills, and eloquent writing skills (English).
- Experience working successfully with customers from Australia/New Zealand as well as the broader Asian market.
- Enthusiastic about technology with demonstrated technical aptitude experience at a technology company or relevant consultancy is ideal.
- Passionate about customer service and how it can transform businesses.
- Strong project management and relationship management skills, and an ability to multitask without getting frazzled.
- Love for teamwork and commitment to building a world-class, enterprise-class global customer experience together.
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Financial Services Consultant
Natagpuan sa: Talent PH A C2 - 6 araw ang nakalipas
Neksjob Philippines Taguig, Pilipinas PermanentFinancial Services Consultant in Taguig City, responsible for end-to-end sales management and client relationships. Key points:Manage sales opportunities from pursuit to closure with deep sales expertiseDevelop relationships with key clients, protect and grow businessTarget the r ...
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Financial Services Consultant
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Neksjob Philippines Taguig, Pilipinas PermanentFinancial Services Consultant (Capital Markets) · Location: Taguig City · As part of the Capital Markets practice within Companys' Capability Network, you will work with our global teams to help investment banks, asset and wealth managers, and exchanges, prepare for the digital f ...
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Customer Service 2nd Level Integration Consultant
Natagpuan sa: Trabajos diarios PH C2 - 19 oras ang nakalipas
HR Network Inc Makati, PilipinasJob Summary: Under the direction of the Line Manager, responsible for support for the provision of IT Products & Services provided to customers. Record all service calls. Troubleshoot and resolve incidents within the Incident Response Guidelines (IRG) and any support agreements p ...
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Customer Service Consultant
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
Neksjob Corporation Quezon City, Pilipinas PermanentDuties/Responsibilities:Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.QUALIFICATIONS?At least high school graduate (old curriculum) or senior high school gra ...
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Customer Service Consultant
Natagpuan sa: Trabajos diarios PH C2 - 2 araw ang nakalipas
Neksjob Corporation Quezon City, PilipinasDuties/Responsibilities: · Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction. · QUALIFICATIONS? · At least high school graduate (old curriculum) or senior high s ...
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Tech consulting services account
Natagpuan sa: Talent PH A C2 - 2 oras ang nakalipas
Neksjob Philippines Quezon City, Pilipinas ContractTech Consulting Services Account - TSREasTwood (Quezon City)Minimum Requirements?At least 18 years oldAt least SHS GraduateAt least 6 months Technical Support ExperienceSavvy in computer & internet navigationGood to Excellent communication skillsAmenable to Work OnsiteWhy pick us ...
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Tech consulting services account
Natagpuan sa: Trabajos diarios PH C2 - 10 oras ang nakalipas
Neksjob Philippines Quezon city, PilipinasTech Consulting Services Account - TSR · EasTwood (Quezon City) · Minimum Requirements? · At least 18 years old · At least SHS Graduate · At least 6 months Technical Support Experience · Savvy in computer & internet navigation · Good to Excellent communication skills · Amenable t ...
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Tech Consulting Services Account
Natagpuan sa: Talent PH A C2 - 19 oras ang nakalipas
Neksjob Philippines Quezon City, Pilipinas ContractMinimum Requirements?At least 18 years oldAt least SHS GraduateAt least 6 months Technical Support ExperienceSavvy in computer & internet navigationGood to Excellent communication skillsAmenable to Work OnsiteWhy pick us?Competitive SalaryExciting Performance BonusesCareer Advanc ...
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Tech Consulting Services Account
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Tech Consulting Services Account
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Neksjob Philippines Quezon City, PilipinasCalling all BPO Professionals and Aspiring BPO Professionals Here's your chance to get a head start in your professional career · Roles and Responsibilities · Interact with the customers to provide them with the information and assistance they need on our client's products and se ...
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Tech Consulting Services Account
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TSR - Tech Consulting Services Account
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Customer Service Consultant l With or Without Exp/ Start Asap
Natagpuan sa: Trabajos diarios PH C2 - 19 oras ang nakalipas
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Natagpuan sa: Appcast Linkedin GBL C2 - 4 araw ang nakalipas
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Data Technology Transformation Consultant
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Green Light Worldwide Taguig, Pilipinas Buong orasLong-term opportunity · Opportunity for recent grads to get into recruitment · Onsite role - BGC · Are you a recent university graduate looking for your first recruitment experience This might be the opportunity you have been waiting for · About the company: · Green Light is one ...
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SAP SD Consultant with Proficiency in Japanese language
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
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SAP SD Consultant with Japanese Language
Natagpuan sa: Foundit PH A2 - 1 araw ang nakalipas
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Travel Counselor
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
CWT Taguig, PilipinasBusiness Travel Consultant II · Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused, senior-level travel counselors to join our 24HSC Team. This team provides outstanding service for our business travelers in multiple countries. Candidates m ...
Senior Managed Services Consultant - Taguig, Pilipinas - zendesk
Paglalarawan
Job Description
We support enterprise customers as an extension of their teams by helping them to use, see, learn, and believe in our beautifully simple product. A Managed Services Consultant is an experience-maker for our customers and our internal team - passionate about making communication easy through customer service and how doing that well can transform a businesses' relationships.
As a Managed Services Consultant, you will collaborate with a portfolio of customers, managing a backlog of tasks aimed at optimizing, maintaining, and expanding their use of our innovative product. You will respond to reactive requests, provide proactive recommendations, and ensure that customers derive continuous value from their services subscription.
What you'll be doing:
What you bring to the role:
#LI-MJ1
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.