Real-Time Analyst - Quezon City, National Capital Region
4 araw ang nakalipas
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Mga katulad na trabaho
We are looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. · ...
2 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
1 buwan ang nakalipas
Job description: · Job Description · Role Purpose · We are looking for a detail-oriented and analytical Real Time Analyst to support Workforce Management operations in a fast-paced contact center environment. The successful candidate will be responsible for real-time monitoring, ...
6 araw ang nakalipas
Unify CX is looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. · Role: Real Time Analyst · Work Location/Setup: Philippines | On-Site · Shift Schedule: 5-day work week | Shifting Schedule | Graveyard · What Will You Do · As the Real Time Anal ...
1 araw ang nakalipas
The Real-Time Analyst (RTA) is responsible for real-time monitoring of agent adherence, call behaviors, and campaign performance to ensure service level targets are consistently met. · Experience: Minimum 2 years' experience in a call center environment with exposure to Workforce ...
3 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. · ...
1 buwan ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
1 buwan ang nakalipas
The Real-Time Analyst is responsible for monitoring real-time call volumes & staffing to identify whether actual data corresponds with forecasted call volumes and staffing, · Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis · Monitors half-hourly c ...
1 buwan ang nakalipas
Job summary · Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ResponsibilitiesUpdates and processes data for real-time performance analysis. · Obtains quantifiable performance figures (i.e. call volume, AHT, running s ...
1 buwan ang nakalipas
Job Summary: We are looking for a detail-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real-time performance, managing intraday activities, and ensuring service level targets are met. This role pl ...
3 oras ang nakalipas
About the job: Real Time Analyst - UK Financial Collections (Quezon City) | Onsite · Start Date: 27-Mar · Type of Support: Voice · Work Arrangement: 100% Onsite (Quezon City) · Nature of the Account: UK Financial Customer Service · Shift Schedule | Rest Days: Shifting schedules, ...
3 oras ang nakalipas
About the job: Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite · Start Date: 27-Mar · Type of Support: Voice · Work Arrangement: 100% Onsite (Quezon City) · Nature of the Account: UK Financial Customer Service · Shift Schedule | Rest Days: Shifting schedu ...
3 oras ang nakalipas
+The Real Time Analyst monitors and optimizes real-time operations in a business environment by analyzing real-time data to make decisions. · + · +<br/+<ul style= ...
2 linggo ang nakalipas
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case m ...
1 linggo ang nakalipas
About the job: Real Time Analyst (Quezon City) · Work Setup: Onsite at Quezon City, Shifting Schedules, UK schedule · Requirements: · *1-2 years' work experience in workforce management in a contact center environment · *2-4 years overall experience · *Able to start on 27-Mar-202 ...
5 araw ang nakalipas
· About the job: Real Time Analyst (Quezon City) · Work Setup: Onsite at Quezon City, Shifting Schedules, UK schedule · Requirements: · *1-2 years' work experience in workforce management in a contact center environment · *2-4 years overall experience · *Able to start on 27-Mar- ...
2 araw ang nakalipas
Job Description · We are looking for a detail-oriented and analytical Real Time Analyst to support Workforce Management operations in a fast-paced contact center environment. The successful candidate will be responsible for real-time monitoring, forecasting, and staffing adjustme ...
4 araw ang nakalipas
Qualifications: · Graduate of any Bachelor's Degree · 1–2 years' experience in Workforce Management in a contact center environment · 2–4 years of overall work experience · Banking industry experience is highly preferred · Exposure to UK and/or US Banking industry is an advantage ...
3 araw ang nakalipas
Key Responsibilities · Monitor call center queues and agent adherence in real time · Manage intraday staffing to ensure Service Level Agreements (SLAs) are met · Analyze call trends and performance data to identify efficiency opportunities · Prepare and maintain workforce reports ...
4 araw ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
2 linggo ang nakalipas