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    IT Analyst - Central Luzon, Metro Manila / NCR, Pilipinas - Technology Elite Inc

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    Buong oras
    Paglalarawan
    NOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days.

    Work Arrangement: WFH
    Work Shift: 3:00 AM - 12:00 PM (PHT)


    RESPONSIBILITIES:
    • Answering Customer calls, emails, chat requests to log tickets.
    • Basic / Initial Troubleshooting on tickets to determine priority/type/subtype and core issue.
    • Completing 'quickfix' tickets, including AD Password resets, adding/removing users to/from security/distribution groups .
    • Initial deployment of computers and/or software applications via deployment software.
    • Scheduling tickets to other engineers/teams as required.
    • Adding/removing users, mailboxes, and relevant accounts .
    Your Qualification:
    • MSP experience is beneficial
    • At least 2 years of experience with any RMM system
    • Experience using ticketing systems
    • Experience providing desktop and network support
    • Active Directory experience (password reset, adding/removing users, creation of distro list)
    • Basic experience with M365 such as onboarding/offboarding, shared mailbox creation, etc
    • Basic Windows Server experience
    • Excellent English comms (verbal and written)

    Nice To Have:
    • ConnectWise experience is desirable (Manage and Automate)
    • Azure experience
    • Back up technologies experience
    • Firewall

    Benefits:
    • One-month FREE Accommodation for those relocating to Pampanga *
    • 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
    • HMO coverage for employee +1 FREE dependent on the first day of employment
    • +1 additional FREE dependent per successful year of tenure (up to five (5) years)
    • Tenure Incentive Program*
    • FREE daily meal
    • Referral Bonus of up to Php20,000.00*
    • ALL government mandated benefits
    *Terms and conditions apply

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