- Answering Customer calls, emails, chat requests to log tickets.
- Basic / Initial Troubleshooting on tickets to determine priority/type/subtype and core issue.
- Completing 'quickfix' tickets, including AD Password resets, adding/removing users to/from security/distribution groups .
- Initial deployment of computers and/or software applications via deployment software.
- Scheduling tickets to other engineers/teams as required.
- Adding/removing users, mailboxes, and relevant accounts .
- MSP experience is beneficial
- At least 2 years of experience with any RMM system
- Experience using ticketing systems
- Experience providing desktop and network support
- Active Directory experience (password reset, adding/removing users, creation of distro list)
- Basic experience with M365 such as onboarding/offboarding, shared mailbox creation, etc
- Basic Windows Server experience
- Excellent English comms (verbal and written)
- ConnectWise experience is desirable (Manage and Automate)
- Azure experience
- Back up technologies experience
- Firewall
- One-month FREE Accommodation for those relocating to Pampanga *
- 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
- HMO coverage for employee +1 FREE dependent on the first day of employment
- +1 additional FREE dependent per successful year of tenure (up to five (5) years)
- Tenure Incentive Program*
- FREE daily meal
- Referral Bonus of up to Php20,000.00*
- ALL government mandated benefits
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IT Analyst - Central Luzon, Metro Manila / NCR, Pilipinas - Technology Elite Inc
Paglalarawan
NOTE: We will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days.Work Arrangement: WFH
Work Shift: 3:00 AM - 12:00 PM (PHT)
RESPONSIBILITIES:
Nice To Have:
Benefits: