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    Subject Matter Expert - Taguig, Pilipinas - TASQ Staffing Solutions

    TASQ Staffing Solutions
    TASQ Staffing Solutions Taguig, Pilipinas

    6 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Onsite
    • BGC, TaguigQualificationsGraduate of any 4 year course or completed first year in collegeExperience in handling escalation calls.
    Minimum of 3 years of work experience as an SME in the BPO/shared services industry.
    Excellent oral and written communication.
    Good problem-solving skills and ability to multitask.
    Amenable to work in shifting schedule in BGC.Amenable to work onsite.
    Key ResponsibilitiesUnderstand customer issues and provide solution.

    Executes transactions as per prescribed timelines and follows all predefined procedures with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of client and the company.

    Meet SLA and KPIsHandle escalation callsKnowledge and experience on ticketing tools.
    Understanding of the Financial industry, products, ISP related services, etc.
    Understanding of common Financial terminologyDisplays superb customer service skills and capabilitiesBasic Operating System knowledgeKnowledge of common ISP products & servicesGood analytical abilityAbility to navigate common user interface elementsGood Reading skills - ability to understand ambiguous information, probe and consolidate into useable data
  • TASQ STAFFING SOLUTION INC.

    Subject Matter Expert

    1 linggo ang nakalipas

    TASQ STAFFING SOLUTION INC. Taguig, Pilipinas Buong oras

    Experience Required:12-18 months' work experience as a Subject Matter Expert in Microsoft product support, Service Desk, or tech support processes.Proven ability to gather disorganized data into usable knowledge articles.Experience troubleshooting Microsoft products such as Excha ...

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    3 araw ang nakalipas

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    4 araw ang nakalipas

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    4 araw ang nakalipas

    ING Business Shared Services B.V. Philippines, Taguig, Pilipinas Buong oras

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    1 araw ang nakalipas

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    Responsibilities: · • Understand customer issues and provide solutions. · • Executes transactions as per prescribed timelines and follows all predefined procedures to meet the SLA targets for the specific process within the guidelines, and policies of the client. · • Meet SLA an ...

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    2 linggo ang nakalipas

    Eviden Taguig, Pilipinas

    Night Shift · Hybrid (1x or 2x a week RTO | 3 days WFH) · Office is located in Taguig City · SME: · Tech should at least have one specific expertise on applications. Like (Splunk, Tidal, tidal, SFG, SNG, Informatica PowerCenter, Informatica MDM, Tibco, MACESS, CyberArk, Splunk, S ...

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    4 araw ang nakalipas

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    4 araw ang nakalipas

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    4 araw ang nakalipas

    Five9 Inc. Manila, Philippines, Pilipinas Buong oras

    · Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. · We are driven by a passion to transform contact centers into custo ...

  • Five9 Inc.

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    4 araw ang nakalipas

    Five9 Inc. Philippines, Manila, Pilipinas Buong oras

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    2 araw ang nakalipas

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    4 araw ang nakalipas

    Booth & Partners Philippines, Manila, Pilipinas Buong oras

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    4 araw ang nakalipas

    Eviden Taguig, Philippines, Pilipinas Buong oras

    Subject Matter Expert : · Tech should at least have one specific expertise on applications. Like (Splunk, Tidal, tidal, SFG, SNG, Informatica PowerCenter, Informatica MDM, Tibco, MACESS, CyberArk, Splunk, Siebel) · Capable on handling project or did handle projects (migration, pa ...

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    4 araw ang nakalipas

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    4 araw ang nakalipas

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    1 linggo ang nakalipas

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    4 araw ang nakalipas

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    4 araw ang nakalipas

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    1 linggo ang nakalipas

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    4 araw ang nakalipas

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