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    Team Lead - Dagupan, Pilipinas - Cognizant Technology Solutions

    Cognizant Technology Solutions
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    OTHER
    Paglalarawan

    The Team Lead will be responsible for managing day-to-day operations, quality of email interactions, performance according to the relevant Service Level metrics, and compliance to guidelines and policies for providing the Services.

    Qualifications:

    • Supervisor/ Leadership & People Management
    • Background in Retail account/program would be a huge advantage
    • At least 2 year(s) of working experience as a Team Lead is required for this position
    • Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
    • Willing to work in 24x7 shifting schedules
    • Good Analytical & Coordination skills are essential.
    • Excellent Customer Service skills
    • Able to work in a team and collaborative environment
    • Can Lead a team of at least 15 resources, and has the ability to identity and grow talent, lead, motivate and coach direct reports
    • Highly Analytical and Data Driven
    • Proficient in conflict management
    • Excellent communications skills (both written and spoken) to handle global client interactions
    • Applicants must be willing to work in mid shift, graveyard shift and or Holidays and Weekends if needed.
    • Must be residing within Pangasinan province

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