- Respond promptly to customer questions, inquiries, and concerns through email and Slack live chat. Maintain a high level of responsiveness to ensure customer satisfaction.
- Proactively engage with customers to facilitate effective communication. Anticipate customer needs and provide support to enhance their overall experience.
- Offer a balance of professional and personalized interactions with each customer. Build and nurture relationships to foster long-term customer satisfaction and loyalty.
- Create informative articles and FAQs to assist customers in resolving inquiries independently. Contribute to our knowledge base to empower customers with self-help resources.
- Assist with any extra tasks related to customer success as required. Collaborate with cross-functional teams to ensure a seamless customer experience.
- Calling leads
- Excellent verbal and written communication skills in English.
- Must have excellent customer service/support skills and experience with outbound call
- Must have general experience with technical support (basic troubleshooting, password resets, etc.)
- Experience with cold calling and appointment setting.
- Familiarity and experience using ChatGPT
- Experience with Zoom calls, Slack, and proficiency in handling technical support tasks.
- Strong interpersonal skills and the ability to engage effectively with customers.
- Proven problem-solving abilities and a customer-centric mindset.
- Detail-oriented with the capacity to manage multiple tasks simultaneously.
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Employer Branding and Marketing Specialist
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TapTalent Angeles, PilipinasThe Role · CC.Talent (Formerly CodingChiefs), a leading player in Philippine tech staffing, invites dynamic individuals to join our team as a Marketing Specialist. The successful candidate will contribute significantly to shaping global talent attraction strategies and enhancing ...
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System Administrator
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Technology Elite Central Luzon, Pilipinas Buong orasSystem Administrator / Server Specialist · Job Location · Clark, Pampanga · The Managed Services team is dedicated to overseeing, maintaining, supporting, and advising on our client's IT systems and infrastructure. This team delivers comprehensive IT Lifecycle services aligned ...
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Software Support Specialist
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Technology Elite Inc Central Luzon, Other - Philippines, Pilipinas Buong orasWe will reach-out to you via your email address provided in your resume. Please make sure to check your email in the next 2-3 business days. · Salary:Ââ'±40,000 – â'±60,000 per month · Work Arrangement: Onsite to report in Clark, Pampanga · * Two-week FREE Accommodation for thos ...
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Ventra Health Philippines, Central Luzon, Pilipinas Buong orasVentra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, and now radiology, through the recent combining of forces with Advocate RCM. Focused on Revenue Cycle Management and Advisory services, Vent ...
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Digital Commerce Specialist
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Senior Microsoft Cloud Specialist
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PH - Learning Operations Specialist
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Aprio Philippines, Central Luzon, Pilipinas Buong orasWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 22 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding ...
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HR Specialist
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HSE Specialist
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Planate Management Group Olongapo, Philippines, Central Luzon, Pilipinas Buong orasPlanate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with a technical support center in South East Asia and East Africa, that provides program management and facilities engineeri ...
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HSE Specialist
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Analytics Partner
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Nestle AG Meycauayan, Philippines, Pilipinas Buong orasPosition Snapshot · Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH · Company: Nestlé Business Services AOA, Inc. · Full-time · Position Summary · Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human en ...
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Planate Management Group Olongapo, Philippines, Central Luzon, Pilipinas Buong orasPlanate Management Group (PMG) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Alexandria, Virginia, and Orlando, Florida USA with technical support centers in South East Asia and East Africa, that provide program management and facilities engineering ...
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Business Solution Automation Specialist
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Digital Commerce Specialist
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Nestle AG Meycauayan, Pilipinas Buong orasPOSITION SNAPSHOT · Location: Meycauayan, Bulacan, PH · Company: Nestlé Business Services · Full-time · Bachelor's Degree · Position Summary · A day in the life of... · The Digital Commerce Specialist will join the Digital Commerce Services Team. You will be responsible for the f ...
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Business Solution Automation Specialist
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Nestle AG Meycauayan, Pilipinas Buong orasPosition Summary · Joining Nestlé means you are joining the largest food and beverage company in the world.At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. · Our Team in ...
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Global Mobility Executive- French Speaker
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Nestle AG Meycauayan, Pilipinas Buong orasPosition Snapshot · Location: Meycauayan, Bulacan, PH/ Rockwell Makati · Company: Nestlé Business Services AOA, Inc. · Full-time · Bachelor's Degree · 5+ years of experience · Position Summary · Joining Nestlé means you are joining the largest food and beverage company in the wor ...
Customer Success Specialist - San Fernando, Pilipinas - Remote Employee PH
Paglalarawan
Remote Employee BPO has an outstanding opportunity for youRole: Customer Success Specialist
Compensation: Competitive Basic Salary
Bonus: 5,000 Perfect Attendance
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable).
Work Schedule: 5-day work week, 9PM to 6AM, Philippine time
Work Setup: Work from Office
Summary
We are seeking a dynamic and customer-focused individual to join our team as a Customer Success Specialist. Fluent English communication is essential, as the role involves conducting Zoom calls and handling technical support tasks such as DNS updates during client onboarding.
Responsibilities:
Mga gumagamit ng propesyon na Customer Success Specialist sa San Fernando
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Kei Tenedero
Technical Records Specialist | Call Center Agent