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    Senior Windows Systems Engineer - Metro Manila, Pilipinas - The Dairy Farm Company Limited ROHQ

    The Dairy Farm Company Limited ROHQ
    The Dairy Farm Company Limited ROHQ Metro Manila, Pilipinas

    4 araw ang nakalipas

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    Paglalarawan
    A DFSC Senior Infrastructure Engineer is responsible in maintaining Servers, Tools, Applications and other Services under the I.T. infrastructure.

    Likewise, initiates improvements, deliver major and complex tasks and projects within the agreed services between DFSC, The Dairy Farm Group and its Business units.



    Key Responsibilities:



    • Provide day to day end-user support.
    • Perform technical support, troubleshoot and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.
    • Provide emergency on-site support and coordination, and on-call support as required.
    • Resolve and manage advanced to complex service requests in adherence with service level agreements.
    • Monitor and review environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.
    • Review existing document procedures, records and inventory.
    • Review and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.
    • Prepares complex and advanced monthly reports for service utilization and availability.
    • Perform complex ad-hoc requests.
    • Perform advanced to complex software installation and configuration
    • Perform advanced to complex system and server administration and monitoring.
    • Perform major tasks activities including disaster recovery.
    • Performs tuning to improve the efficiency and to maximize the availability of server, storage, backup utility and process automation of software environments and the like.
    • Creates scripts for monitoring and to automate administrative tasks.
    • Provides improvement to any services under IT infrastructure.
    • Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented.
    • Assist superiors and other engineers on other tasks and projects as needed.
    • Train, KT and delegate tasks to trainees and associates.


    Position Requirements:



    • Bachelor's Degree in Computer / Information Technology or relevant course study.
    • Should have at least 10 years of solid Windows System administration experience.
    • Must have strong knowledge and experience in troubleshooting and administering MS Windows. Server Roles and Features but not limited to Active Directory, AD Federation Service, DNS, DHCP, WSUS, and IIS.
    • Should be at least 5 years on taking Level 3 or high-level technical escalation.
    • Must have Azure, Nutanix, AWS, GCP, Workspace One MDM, Veeam Backup, and Cohesity Backup knowledge and experience.
    • VMware Virtualization, Ansible and O365 knowledge and experience is a plus.
    • Excellent interpersonal, verbal, and written communication skills in English.
    • Highly analytical and able to resolve multiple priorities.
    • Strong attention to details.
    • Able to adapt to a fast-changing and multi-cultural environment.
    • A team player with a good sense of ownership and commitment
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