- Engage Zoom partners about their renewals to retain as much business as possible
- Engage customers who may be at risk of canceling due to customer satisfaction issues and/or threat of competitor
- Evaluate accounts that have been flagged as at-risk based on usage metrics, and facilitate internal conversations to drive customer retention
- Keep up-to-date notes on significant risk situations for proper forecasting.
- Other operational tasks that are related to the Renewal's team day to day business
- Effectively work cross-functionally with CSMs, Sales, Engineering, Support, and Executives.
- Two year's experience working in a SaaS or Cloud company is mandatory (preferably in sales, customer success, or renewals)
- Presence and proficiency in social media such as LinkedIn is also a plus
- Strong collaboration, negotiation, and relational skills
- Customer churn forecasting, associated pipeline development, and management skills are required
- A proven track record of client satisfaction, teamwork, and cross-functional collaboration
- Demonstrated excellence in presentation skills with the ability to build relevant, strategic messaging in a customer meeting setting
- Must have strong verbal skills with consultative professional business acumen
- Must be detail-oriented, organized, ethical, responsible, & self-motivated
- Salesforce CRM, Zuora, ZenDesk, and Tableau experience preferred
- Strong Internet research skills with excellent PC literacy [Excel, Outlook, Word, PowerPoint]BA/ BS or equivalent experience
- Scanned copy of valid NBI Clearance
- Accomplished Medical or PEME Slip (covered by KMC)
- 2x2 & Half body picture with white background
- Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
- Photocopy of 2 valid IDs - front & back (government-issued)
- Clear copy of your Birth Certificate (PSA or NSO)
- Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)
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zoom: renewals representative - Taguig, Philippines, Pilipinas - KMC MAG Solutions Inc
Paglalarawan
Make your next big career move by applying as KMC Solutions' next ZOOM: RENEWALS REPRESENTATIVE
The main responsibilities of a ZOOM: RENEWALS REPRESENTATIVE include:
To apply, you must be an expert on the following requirements:
The successful candidate must submit the following pre-employment requirements:
Click to view the complete list of KMC's pre-employment requirements.
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.
Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.
Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.
Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more
