- Align with key stakeholders across various functions to build a learning portal and program for our customer
- Own the Strategy for customer learning across all segments and regions - gap analysis on current learning ,implementation of solutions, and language expansion
- Build and manage a team of enablement specialists to run the Customer Learning Portal, it's content, best practices and certification programs.
- Define requirements for self-paced learning curriculums
- Continue to have the customer experience top of mind, working on functionality and workflow enhancements based on direct feedback.
- Work cross-functionally with strategic and technical colleagues to accomplish customer goals.
- Create and manage a customer badging/certification program
- 5+ years of experience in a fast-growing company direct experience with SaaS products, solutions, or ecosystems preferred.
- 5+ year customer-facing experience as a success and learning leader, including people management.
- Expert in driving results and outcomes while solving complex business problems.
- Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested.
- Ability to partner effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users of the software.
- Experience making data driven decisions and strategies to position current initiatives and future priorities
- Knowledge of SaaS post-sale support motion and technical curiosity is a plus.
- Team and goal-oriented.
- Hear from our leadership team
- Browse Awards and Employee Reviews on Comparably
- Visit our Blog
- Zoom with us
- Find us on social at the links below and on Instagram
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zoom: customer enablement - Taguig, Pilipinas - KMC MAG Solutions Inc
Paglalarawan
Zoomies help the world connect - and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.
We're problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.
As the Manager of Customer Enablement - Learning Center , you will partner with various key stakeholders to create and optimize our new customer learning portal. Ideally, you have been a key member of Customer Success or Sales Enablement at a high-growth SaaS company. You and your team will be responsible for building/enhancing our Customer Learning portal, developing programs that are aimed at reducing customer onboarding timelines and increasing customer product knowledge.
What You Will Be Doing
Key Skills And Requirements
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