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    Customer Success Manager - Taguig, Pilipinas - TASQ Staffing Solutions

    TASQ Staffing Solutions
    TASQ Staffing Solutions Taguig, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    Job Description:

    • Encourage customers to utilize new features that will help them drive their business forward.
    • Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering.
    • Evaluate and down sell risk for each customer and proactively address this dissatisfaction or feature gaps to drive retention throughout the customer life cycle.
    • Develop plans that ensure that customers successfully adopting our platform to align to their business needs.
    • Conduct regular cadences, quarterly, and annual customer success reviews to ensure customers get the most value out of their RingCentral investments.
    • The develop customer relationships by building trust and ensuring the customer's needs are met.
    • Align customers with the enablement resources to drive adoption.

    Minimum Requirements:

    • At least two years direct and verifiable enterprise level customer success, consulting, or account management experience for a SaaS Company
    • Preferably in a B2B setting but not required
    • Experience leading meetings and regular cadences, quarterly, and annual customer success reviews.
    • Background in Sales and Managing customers
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