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    Customer Success Manager - Taguig, Pilipinas - Execo

    Execo
    Execo Taguig, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    Customer Success Manager

    Reporting to Director of Customer Success

    A Customer Success Manager is expected to:

  • Serve as the primary point of contact for assigned US-based B2B clients, building strong relationships and understanding their business needs and objectives.
  • Onboard new clients, ensuring a smooth transition and successful implementation of our products or services.
  • Proactively engage with clients to understand their usage patterns, identify opportunities for expansion, and mitigate any issues or concerns.
  • Collaborate cross-functionally with Sales, Product, and Support teams to advocate for the client's needs and drive product improvements.
  • Develop and execute strategic account plans to drive customer satisfaction, retention, and growth.
  • Actively engages in preventing churn within managed accounts.
  • Monitor key performance metrics and customer health scores, taking proactive measures to address any red flags.
  • Conduct regular business reviews with clients to review progress, share insights, and identify opportunities for further collaboration.
  • Act as a trusted advisor to clients, providing guidance and best practices to help them achieve their business goals.

    • What it takes to be part of our team:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • At least 5 years solid proven experience in a customer-facing role, preferably as a Customer Success Manager or Account Manager in a B2B environment.
  • Strong understanding of the US B2B market and familiarity with the needs and challenges of US-based clients.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and credibility with clients at all levels of the organization.
  • Strategic thinker with a proactive and results-oriented approach to problem-solving.
  • Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
  • Experience working with CRM systems (e.g Hubspot) and other customer success tools is a plus.
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