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    customer success manager - Taguig, Pilipinas - KMC MAG Solutions Inc

    KMC MAG Solutions Inc
    KMC MAG Solutions Inc Taguig, Pilipinas

    1 linggo ang nakalipas

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    Paglalarawan

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS MANAGER

    You'll collaborate with a company that is devoted to maintaining its position at the vanguard of technological progress and industry standards. Their team of specialists is wholly dedicated to crafting and providing inventive property solutions that anticipate market shifts and cater to the changing demands of property managers. Through harnessing cutting-edge technologies and upholding stringent quality benchmarks, they guarantee that their products surpass expectations, delivering an unparalleled user experience.

    The Customer Success Manager will oversee a portfolio of assigned customers, help develop new business from existing clients, and actively look for strategic improvements within our software platform. You will bring a creative spirit, detail-oriented focus, and strategic acumen to your approach to building and growing long-term business partnerships across the Property Vista family.

    The main responsibilities of aCUSTOMER SUCCESS MANAGER include:

    • Become an expert in all Property Vista Platforms
    • Serve as the lead point of contact for all customer account management matters,
    • Promote engagement with software modules and service offerings,
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives,
    • Troubleshoot issues that occur within the software when needed,
    • Escalate bugs and change requests to our Product Team.
    • Maintain and service your client base
    • Serve as a point of contact for all customer account management matters,
    • Clearly communicate progress and assist in challenging requests,
    • Analyze Sales KPIs, trends, and growth of business, and provide actionable recommendations for improvements,
    • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders,
    • Build a long-lasting relationship while identifying at-risk clients, resolve conflicts, and advise them until they find success within our product and services.

    To apply, you must be an expert on the following requirements:

    • 2+ Years in Customer or Account Management in SaaS,
    • Proficiency in analyzing trends and optimizing the customer journey through data.
    • Experience in the PropTech space
    • Previous experience in project management.
    • Bachelor's degree in business, marketing, communications, or related fields

    The successful candidate must submit the following pre-employment requirements:

    • Scanned copy of valid NBI Clearance
    • Accomplished Medical or PEME Slip (covered by KMC)
    • 2x2 & Half body picture with white background
    • Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
    • Photocopy of 2 valid IDs - front & back (government-issued)
    • Clear copy of your Birth Certificate (PSA or NSO)
    • Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

    Clickto view the complete list of KMC's pre-employment requirements.

    KMC Careers

    If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

    We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

    KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

    Work with Us. Grow with Us.

    KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

    Our Culture

    At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

    We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

    Life within KMC: Work Hard Party Harder

    At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

    We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more

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