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Makati City

    Customer Success Manager - Makati, Pilipinas - Deltek Systems

    Deltek Systems
    Deltek Systems Makati, Pilipinas

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    Position Responsibilities

    The Customer Success Manager (CSM) is responsible for building and maintaining customer relationships to ensure that our customers are adopting Deltek's SaaS products. The CSM is responsible for renewing existing SaaS contracts, identifying new businessand expansion opportunities, maintaining/exceeding quota levels for both renewal and expansion efforts, providing customer assistance for requests, inquiries, and training needs, escalating customer issues to Support and other organizations at Deltek. The CSM typically reports to a Team Lead, Manager, or Sr Manager within the Customer Success SaaS organization.

    Qualifications

    • A Bachelor's degree or equivalent experience in sales or customer service
    • At least two years of experience in a sales or customer service role
    • Excellent skills in customer service, relationship development, communication, time management, and organization.
    • Strong skills in computer and internet use, including MS Office and internet research.
    • Ability to work flexible hours to cover different US time zones
    • Ability to use sales and listening skills to gather information, generate interest, and close sales
    • Ability to adapt to different situations and personalities with strong interpersonal skills
    • Ability to work independently and collaboratively as a self-motivated and proactive team member
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