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    Customer Success Manager - Philippines, Pasig City, Pilipinas - MicroSourcing

    MicroSourcing
    MicroSourcing Philippines, Pasig City, Pilipinas

    5 araw ang nakalipas

    Default job background
    Buong oras Teknolohiya/Internet
    Paglalarawan

    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider.

    Customer Success Manager be 100% YOU with MicroSourcing

    A Customer Success Manager is expected to:
    . Maintain strong business relationships and regular contact with your book of business
    . Assist new and existing customers with onboarding activities, which may include paid services
    . Drive adoption and usage of PandaDoc, increasing customer value, through ongoing engagement with customers and focused Success Plans
    . Identify at-risk customers and help reduce churn and contraction by understanding where usage blockers are and coming up with solutions that work for the customer
    . Proactively review key account metrics (such as license usage, documents sent, and other user activity) with clients and create goals for clients to hit AND create mutual plans for success
    . Monitor tools and platforms for key data points that alert you to actions needed
    . Onboard and train additional account users via demos and presentations, while also promoting the self-serve resources available
    . Partner with Account Management on customer strategy, renewal activities, and uncover and inform them of expansion opportunities
    . Partner with our Solution Engineers on more complex customer product needs
    . Work with Customer Support, Sales, and Product to articulate and monitor customer requests and feedback through the appropriate channels
    . Reactively address all customer inquiries that come in from your Book of Business and conduct needed follow-up actions
    . Assist team members in answering questions or pointing them in the right direction.


    What it takes to be part of our team:
    .3-5 years experience as a Customer Success, Customer service, or other similar role, with SaaS product(s), proven ability to smoothly onboard new customers and manage relationships on an ongoing basis.
    . You are highly organized and possess the ability to juggle multiple priorities
    .


    You are a powerful communicator:

    Proficient in conveying ideas clearly and effectively through various channels to ensure smooth interactions with customers and internal teams.

    .

    You can demonstrate critical thinking and analytical skills:

    Capable of evaluating situations objectively, identifying potential issues, and devising strategic solutions to meet customer needs and enhance their experience.




    Whatu0027s in it for you
    .Competitive Total Rewards (Compensation, HMO, Group Life Insurance, and Performance bonuses)
    .A very collaborative work culture
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