Trabaho
>
Makati City

    Customer Success Manager - MAKATI, Pilipinas - Dempsey Resource Management Inc.

    Dempsey Resource Management Inc.
    Dempsey Resource Management Inc. MAKATI, Pilipinas

    3 araw ang nakalipas

    Dempsey Resource Management, Inc. background
    Paglalarawan

    DIRECT HIRING

    CUSTOMER SUCCESS MANAGER

    JOB DESCRIPTION:

    • Overall responsibility of perfect implementation of all client payroll rules.
    • Stay updated on changing DOLE rules and updating the software accordingly.
    • Motivate the team to ensure client satisfaction and employee satisfaction.
    • Runs payroll for clients.
    • Develop Excel back-ups for calculation.
    • Automate payroll on the HCMS for all current clients.
    • Handles existing and new client's data migration.
    • Obtain understanding of client payroll rules and policies during implementation.
    • Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
    • Highlight any discrepancies in historical calculation to the client.
    • Confirm the client rules can be deployed in the software.
    • Highlight any customization request by the client.
    • Cross check automated payroll with Excel calculations.
    • Obtain client sign off on all payroll calculations and reports during implementation.
    • Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
    • Be a Product Champion and train your team members on our HCMS.
    • Train team members on soft skills required to interact within the organization and clients.
    • Oversee the demos to prospective clients.
    • Evaluate and analyze clients' needs.
    • Enhance client training and encourage them to upgrade their product, if needed.
    • Promotes client loyalty.
    • Work with other teams internally and at client's end to ensure roadblocks are getting resolved.
    • Define the project plan for each implementation and ensure all timelines are met.
    • Escalate when required to ensure no timelines are missed.
    • Interact with clients including site visits for implementation and maintain a good rapport.
    • Ensure timely resolution of all client concerns post implementation.
    • Provide regular updates on the implementation to the leadership team internally, to the client and bank partners.
    • Inspire and motivate the department as to promote a positive and productive work atmosphere.
    • Such other duties as may be designated or assigned by the Company as may be made known to you.

    QUALIFICATIONS:

    • At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service Company leading at least 5-10 Implementation Analyst
    • At least 2-5 years experience in software implementation
    • At least 2-5 years experience in calculating payroll for multiple clients
    • Knowledge of updated DOLE rules
    • Advance MS Excel Skills
    • Willing to travel for business trips to meet clients
    • Strong analytical and planning skills
    • Good communication and presentation skill
  • Dempsey Resource Management Inc.

    Customer Success Manager

    6 araw ang nakalipas

    Dempsey Resource Management Inc. Makati, Pilipinas Buong oras

    QUALIFICATIONS: At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a ServiceCompany leading at least 5-10 Implementation Analyst At least 2-5 years experience in software implementation At least 2-5 years experience in calculating payroll for ...

  • Dempsey Resource Management Inc.

    Customer Success Manager

    3 araw ang nakalipas

    Dempsey Resource Management Inc. Makati, Pilipinas Buong oras

    WORK LOCATION: Makati City | Willing to travel for business trips to meet clientsWORK SCHEDULE: Monday - Friday | With ALTERNATE Saturdays | FLEXIBLE TIME IN from 7:00 AM - 9:00 AMSALARY RANGE: ₱40,000 - ₱60,000QUALIFICATIONS:- At least 2- 5 years of work experience as a Customer ...

  • Dempsey Resource Management Inc.

    Customer Success Manager

    3 araw ang nakalipas

    Dempsey Resource Management Inc. Makati, Pilipinas Part time

    CUSTOMER SUCCESS MANAGERQUALIFICATIONS: · •At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service Company leading at least 5-10 Implementation Analyst · •At least 2-5 years experience in software implementation · •At least 2-5 years experie ...

  • Dempsey Resource Management, Inc.

    Customer Success Manager

    1 araw ang nakalipas

    Dempsey Resource Management, Inc. Makati, Pilipinas Permanent

    Qualifications: · - At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service · - Company leading at least 5-10 Implementation Analyst · - At least 2-5 years experience in software implementation · - At least 2-5 years experience in calculatin ...

  • Deltek Systems

    Customer Success Manager

    2 linggo ang nakalipas

    Deltek Systems Makati, Pilipinas

    Position Responsibilities · The Customer Success Manager (CSM) is responsible for building and maintaining customer relationships to ensure that our customers are adopting Deltek's SaaS products. The CSM is responsible for renewing existing SaaS contracts, identifying new busines ...

  • DEMPSEY RESOURCE MANAGEMENT INC.

    Customer Success Manager

    3 araw ang nakalipas

    DEMPSEY RESOURCE MANAGEMENT INC. Makati, Pilipinas Buong oras

    QUALIFICATIONS: At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a ServiceCompany leading at least 5-10 Implementation Analyst At least 2-5 years experience in software implementation At least 2-5 years experience in calculating payroll for ...

  • MicroSourcing

    Customer Success Manager

    2 araw ang nakalipas

    MicroSourcing Philippines, Pasig City, Pilipinas Buong oras

    With over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Customer Success Manager be 100% YOU with MicroSourcing · A Customer Success Manager is expected to: · . Maintain strong busine ...

  • Insight Enterprises, Inc.

    Client Success Manager

    5 araw ang nakalipas

    Insight Enterprises, Inc. Pasig, Pilipinas Buong oras

    POSITION OVERVIEW · The Client Success Manager is a key liaison between the Client and the Services teams within Insight including leading regular interactions with clients, training the client on how to engage our services, analysing and presenting data, acting as a point of esc ...

  • TASQ Staffing Solutions

    Customer Success Manager

    1 linggo ang nakalipas

    TASQ Staffing Solutions Taguig, Pilipinas

    Job Description: · 1. Encourage customers to utilize new features that will help them drive their business forward. · 2. Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering. ...

  • Execo

    Customer Success Manager

    1 linggo ang nakalipas

    Execo Taguig, Pilipinas

    Customer Success Manager · Reporting to Director of Customer Success · A Customer Success Manager is expected to: · Serve as the primary point of contact for assigned US-based B2B clients, building strong relationships and understanding their business needs and objectives. · Onb ...

  • KMC MAG Solutions Inc

    customer success manager

    1 linggo ang nakalipas

    KMC MAG Solutions Inc Taguig, Pilipinas

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS MANAGER · You'll collaborate with a company that is devoted to maintaining its position at the vanguard of technological progress and industry standards. Their team of specialists is wholly dedicat ...

  • Fusion Markets

    Customer Success Manager

    2 araw ang nakalipas

    Fusion Markets Philippines, Taguig, Pilipinas Buong oras

    ????Excellent oral and written communication skills · ????Strong customer support skills (atleast 3-5 yrs. Experience handling chats,phone calls and emails are required · ????Keen to details · ????Basic knowledge of MS Office, e.g, Word, Excel · ????Can work under minimal supervi ...

  • Smartly

    Customer Success Manager

    2 araw ang nakalipas

    Smartly Philippines, Manila, Pilipinas Buong oras

    Are you passionate about being at the forefront of the ever-evolving social advertising industry Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed · We're looking for a motivated Customer Succes ...

  • KMC MAG Solutions Inc

    client success senior manager

    2 araw ang nakalipas

    KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong oras

    Functional Overview: · At KMC, the Client Success Sr. Manager is mainly responsible for managing a team of Client Success Architects (Account Managers) to provide best-in-class Client experience. The goal is to promote better partnership, confidence, growth, and compliance by co ...

  • KMC MAG Solutions Inc

    customer success manager i

    2 araw ang nakalipas

    KMC MAG Solutions Inc Taguig, Philippines, Pilipinas Buong oras

    Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS MANAGER · As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing compensation that provides mul ...

  • KMC MAG Solutions Inc

    customer success manager i

    2 araw ang nakalipas

    KMC MAG Solutions Inc Philippines, Taguig, Pilipinas Buong oras

    Make your next big career move by applying as KMC Solutions' next Customer Success Manager · PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Success teams (Custome ...

  • Nasdaq

    Lead Customer Success Manager

    2 araw ang nakalipas

    Nasdaq Taguig, Philippines, Pilipinas Buong oras

    Why Nasdaq · When you work at Nasdaq, you're working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That me ...

  • IBM Solutions Delivery

    Customer Success Manager Architect

    2 araw ang nakalipas

    IBM Solutions Delivery Taguig, Philippines, Pilipinas Buong oras

    Introduction · As a Customer Success Manager (Manager) in IBM you'll apply your strong foundation of technology expertise to hire and cultivate high performing teams made up of diverse, exceptional CSM talent. · A true change-agent, you'll hire and continually develop high perfor ...

  • Atticus Advisory Solutions Inc

    Netsuite Customer Success Manager

    6 araw ang nakalipas

    Atticus Advisory Solutions Inc Pasig, Pilipinas

    Role Requirements & Skills: · NetSuite: · Basic knowledge of core processes in NetSuite Order to Cash, Design to Build, Procure to Pay, Record to Report · Ability to properly research issues for customers to understand who might best assist · Module and functional knowledge of th ...

  • KMC MAG Solutions Inc

    customer success manager i

    1 linggo ang nakalipas

    KMC MAG Solutions Inc Taguig, Pilipinas

    Customer Success Manager · Make your next big career move by applying as KMC Solutions' next Customer Success Manager · As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing com ...