customer success manager i - Taguig, Pilipinas - KMC MAG Solutions Inc

KMC MAG Solutions Inc Taguig, Pilipinas

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Customer Success Manager

Make your next big career move by applying as KMC Solutions' next Customer Success Manager

As the industry leader in compensation data and technology, PayScale helps organizations #getpayright. PayScale is the only technology solution for managing compensation that provides multiple streams of fresh, transparently curated and validated salary data. Combined with modeling engines that learn continuously and generate recommendations and insight, PayScale empowers HR to price jobs and adjust compensation to reflect real-time changes in the market - all on one trusted data platform. With PayScale's Adaptive Compensation Advantage, teams operate with efficiency, focused on outcomes rather than manual data management. To learn how companies like The Washington Post, Perry Ellis International, United Healthcare and The New York Times rely on PayScale to attract and retain top talent, motivate and engage employees and plan their future workforce, visit

The main responsibilities of a Customer Success Manager include:

What We Do: PayScale's Customer Success team helps our customers utilize our products, services, and data to develop better pay strategies for their organizations. Our Customer Success teams (Customer Success Management, Implementation, Professional Services, Customer Programs, Customer Support, and Customer Operations) work cross-functionally not only to ensure a seamless customer lifecycle, but also to help them reach their business goals, proving the return on investment of their PayScale solution(s).

What You Do: As a Customer Success Manager you will partner with the other CSMs in our high-volume segment to support PayScale's largest customer base. You'll be responsible for the success, growth, and adoption of your customers. We work directly with customers to maximize the value they realize with our solutions engaging from post-sale through renewal and making sure they are moving forward toward their own business goals at each step. Those who are most successful in this role have a high degree of curiosity and a willingness to stretch, learn, develop, and (at times) be uncomfortable.

Day-in-the-Life: As a CSM, a typical day may include the following...

Responding to high volume of inbound customer requests to help better utilize their account and subscription.

Discussing project progress, overcoming roadblocks, and product adoption on 2-4 scheduled customer call.

Leveraging Gainsight technology to set follow up tasks and manage next steps.

Meeting internally to act as 'voice of the customer' with our Product, Support, Marketing, or Management teams on how we can increase value and resolve concerns.

The successful candidate must submit the following pre-employment requirements:

Scanned copy of valid NBI Clearance
Accomplished Medical or PEME Slip (covered by KMC)
2x2 & Half body picture with white background
Proof of government numbers (TIN, SSS, Pag-ibig, & Philhealth).
Photocopy of 2 valid IDs - front & back (government-issued)
Clear copy of your Birth Certificate (PSA or NSO)
Accomplished HR Forms & Promissory Note (will be provided by KMC's Onboarding Team)

Click to view the complete list of KMC's pre-employment requirements.

KMC Careers

If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.

KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture

At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder

At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more

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customer success manager i - Taguig, Pilipinas - KMC MAG Solutions Inc

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